About this role
Job summary
The Consulting Rooms is seeking a highly experienced, motivated Practice Manager to join our established GP practice full-time fromNovember 2026.
Main duties of the job
The successful candidate will manage the practice overall, ensuring high-quality patient services, effective staff leadership, financial management, operational efficiency, and compliance with NHS regulations and contractual requirements.
About us
The Consulting Rooms is a friendly, well-established GP practice in Watford, committed to delivering high-quality, patient-centred care to our local community. We are proud of our supportive team culture and collaborative approach to healthcare.
Our clinical team consists of four GP Partners, an Advanced Nurse Practitioner, a Practice Nurse, a GP Assistant, a First Contact Physiotherapist, and a GP Registrar (trainee doctor). The practice is supported by a dedicated Practice Manager and an experienced reception and administrative team of 4-5 staff who work together to ensure an excellent patient experience.
We foster a positive and respectful working environment where teamwork, professionalism, and continuous improvement are highly valued. Staff are encouraged to contribute ideas, develop their skills, and play an active role in shaping the future of the practice.
Job description Job responsibilities
Leadership and Staff Management
Provide effective leadership and management across the practice. Develop and maintain a positive, inclusive, and supportive working environment. Line-manage administrative and reception staff. Support recruitment, induction, training, and retention of staff. Conduct staff appraisals and performance reviews. Manage staff absence, disciplinary matters, and grievances in accordance with employment policies. Promote staff wellbeing and continuous professional development. Encourage teamwork and effective communication across all disciplines. Operational Management
Oversee the day-to-day running of the practice. Ensure efficient appointment systems and patient access arrangements. Monitor workload and staffing levels to maintain effective service delivery. Develop, implement, and review practice policies and procedures. Ensure continuity of services and maintain business continuity plans. Manage relationships with external suppliers and contractors. Oversee premises management, maintenance, and security. Financial Management
Prepare, monitor, and manage practice budgets. Work with Partners and accountants to ensure effective financial planning. Monitor expenditure and identify opportunities for cost savings. Maximise practice income through NHS contracts and enhanced services. Oversee payroll processes and financial reporting. Ensure accurate claims and submissions are made to NHS organisations. Assist with contract negotiations and service development opportunities. Human Resources
Ensure compliance with employment law and HR best practice. Maintain accurate personnel records. Manage recruitment processes including advertising, interviewing, and onboarding. Coordinate mandatory training and compliance requirements. Support workforce planning and succession planning. Governance and Compliance
Ensure compliance with NHS regulations, policies, and contractual obligations. Maintain compliance with Care Quality Commission (CQC) requirements. Lead preparations for inspections and audits. Ensure effective risk management systems are in place. Maintain practice registration requirements and statutory obligations. Ensure compliance with data protection legislation and information governance standards. Oversee incident reporting and learning processes. Patient Services
Promote a culture of excellent patient care and customer service. Monitor patient satisfaction and respond to feedback. Manage and investigate complaints in accordance with NHS procedures. Implement improvements based on patient feedback and service evaluations. Work to improve patient access and experience. Strategic Development
Support the GP Partners in developing and delivering the practice strategy. Identify opportunities for service improvement and innovation. Implement changes in response to NHS policy and contractual developments. Support the practice's participation within the Primary Care Network (PCN). Contribute to business planning and future sustainability. Develop partnerships with local healthcare providers and stakeholders. Information Technology
Ensure effective use of clinical and administrative IT systems. Support digital transformation initiatives. Liaise with IT providers regarding system maintenance and improvements. Ensure data quality and system security are maintained. Promote staff competence in the use of technology and practice systems. Health and Safety
Ensure compliance with health and safety legislation. Maintain appropriate risk assessments. Ensure fire safety procedures are implemented and reviewed. Oversee infection prevention and control procedures where applicable. Ensure a safe environment for patients, visitors, and staff.
Person Specification
Experience Essential
Previous experience working as a Practice Manager within a GP Practice. Experience of managing staff, including recruitment, appraisal, performance management, and staff development. Experience of financial management, budgeting, and monitoring expenditure. Experience of managing day-to-day operational services. Experience of implementing organisational change and service improvements. Experience of dealing with patient complaints and conflict resolution.
Desirable
Experience managing CQC inspections and action plans. Experience of Primary Care Network (PCN) working.
Qualifications Essential
Educated to A-Level standard or equivalent experience. Evidence of continuing professional development in healthcare management
Desirable
Management qualification (ILM, Diploma, Degree, or equivalent). Qualification in Healthcare Management, Business Administration, Human Resources, or Finance.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Consulting Rooms GP Surgery
Address Oxhey Drive
South Oxhey
Watford
Hertfordshire
WD19 7RU
United Kingdom
Employer's website https://www.theconsultingroomssouthoxhey.co.uk/ (Opens in a new tab)