About this role
Job summary
We are looking for a friendly, well organised, highly motivated individual to join our friendly hard working practice team, on a part time or full time basis.
The ideal candidate will have excellent interpersonal skills, experience within Primary Care and knowledge of SystmOne clinical system with the ability to work well under pressure and will provide a high-quality patient service.
Main duties of the job
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
To act as a focal point of communication between the GPs, receptionist, practice manager, patients and local chemist, as well as other members of the primary health care team, to ensure patients medication is produced within the current protocols of the surgery.
About us
We have 10,800 patients and operate from a single site. We are based in Stanley, Co Durham, which is easily accessible from Durham and Newcastle.
We are a proactive and supportive practice with a key focus on continuous development and improvement.
We recognise the increased pressure within General Practice and offer a supportive environment, striving on improving the working day for our practice team. We recognise the importance of flexibility around professional commitments and the desire for a happy work-life balance.
We are a training practice for both medical students, GP trainees and nurses and encourage the development of specialist interests within the practice.
The practice has a Good rating by the CQC and we are committed to investing and improving the medical care we provide for our patients.
There is a strong sense of team within the practice will all team members working together making this truly enjoyable place to work.
Job description Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork To collect repeat prescription requests from the generic email, post box and reception. To ensure repeat medication is issued in line with the protocols that are already in place and ensure that any queries raised are dealt with quickly and correctly. Processing medication requests in accordance with practice guidelines To liaise with patients and chemists regarding queries and requests. To ensure that patient queries on medication are highlighted to the relevant GP Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Clearing and re-stocking of consulting rooms as required Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Ordering, re-ordering and monitoring of stationery and other supplies Dealing with clinical waste Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Person Specification
Qualifications Essential
Educated to GCSE level standard
Desirable
Educated to A level standard
Skills & Attributes Essential
Effective communication skills ability to deal with people in person and on the telephone Verbal reasoning skills Proficient in the use of computerised systems (Microsoft Word & Excel) Ability to work as part of a team Ability to work independently Very good interpersonal skills Capacity to work calmly under pressure Conscientious & Hard Working Enthusiastic Proactive Flexible approach to work
Experience Essential
Experience working in an receptionist/administrative/ secretarial role Experience of working directly with members of the public in a busy office environment Experience of answering telephone calls in a high call-volume environment Experience of setting up general office administrative systems / working in an administrative office environment Experience of working as part of a team Experience of clinical computer systems, such as SystmOne
Desirable
Experience of Primary Care, ideally within general practice Experience of NHS prescription processes
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Tanfield View Medical Group
Address 2 Scott Street
Stanley
County Durham
DH9 8AD
United Kingdom
Employer's website https://tanfieldviewmedicalgroup.co.uk/ (Opens in a new tab)