About this role
Job summary
An exciting opportunity has arisen for an enthusiastic, conscientious and dedicated Higher Clerical Officer to join the Engineering and Building Facilities Management Team which manages all reactive and planned works at sites within the CHoICE Management portfolio. The successful applicant will be joining a dynamic team which forms part of an organisation which is constantly exploring options and developing new opportunities to provide the best possible healthcare facilities management services within the region to its existing customers.
The role will consist of three key elements which form part the key services provided: administrative support in relation to engineering and building related processes/service and compliance undertaken on site and other sites maintained by CHoICE, inclusion within the team that initial welcomes/registers external contractors attendance on site and inclusion within the team that forms part of the Estates helpdesk team who may initially receive emergency reactive breakdown calls before escalating in an appropriate manner.
Main duties of the job
All applicants must have a positive, friendly and co-operative manner whilst being prepared to be flexible to meet the service needs of a large Acute NHS Trust. The successful candidate will need to ensure that they possess the appropriate customer focused attitude and at time negotiation skills that will be used to represent the front of house characteristics which is required as part of the role.
The ideal candidate will have an understanding of engineering/building related activities which will typically be completed as part of a large facilities management team, however on the job development and learning will be provided if necessary. The successful candidate will need to be able to flex and react to peaks in workloads during key operational windows, as well as being able to learn how to operate new Estates related operating systems and develop or maintain existing databases using existing workflows which are used to manage a range of estates related requests.
About us
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City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). We provide a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement and pharmacists.
Commitment, Care and Compassion- our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements.
We welcome all applications regardless of peoples race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.
If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.
Job description Job responsibilities
The post holder will be required to provide clerical and administrative support to the engineering and building team within CHoICE Hard FM. This will form part of and include:
The production and management of spreadsheets, data bases and other associated documents based on information provided; updating, recording and filing of completed service sheets in a proscribed format and location; also, the recording and taking of meeting minutes including the circulation pre & post meeting information.
Forming part of the Estates Help Desk team which typically provides first level response to complaints and queries raised by CHoICE customers including emergency requests/queries.
Assist with the day to day management of external contractors on site, this may include: advising external contractor of the correct process for registering on site, registering their vehicles on site and the issuing of keys and swipe access passes when instructed by the relevant engineer/builder.
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DETAILS OF THE ROLE.
Person Specification
Physical Skills Essential
Able to undertake basic moving and handling tasks Ability to sit at workstations for prolonged periods Able to produce documents at speed with high accuracy levels. Advanced keyboard skills will be required as part of this. Good hand eye co-ordination skills when transferring information
Knowledge and Skills Essential
Able to communicate information in an understandable way to all levels of staff and colleagues Able to work effectively in a multi-disciplinary team Able to use own initiative to plan and prioritise own workload within given timescales and objectives The ability to be flexible to cover other similar clerical duties within the department as required The ability to work to tight deadlines on a wide and varied range of work which will require constant alterations to the working pattern
Qualifications Essential
Basic Numeracy & Literacy Skills to Level 1 NVQ Level 3 in Business Administration OR equivalent OR equivalent experience
Desirable
Microsoft Office Qualification
Experience Essential
Experience of communicating with people at all levels both in person and in writing/email and telephone Previous experience of working in an office environment in a clerical/administrative role Experience of using Microsoft Office packages e.g. Word, Outlook, Excel
Desirable
NHS Experience Engineering/ Building Experience
Employer details Employer name City Hospitals Independent Commercial Enterprises Ltd (CHoICE)
Address South Tyneside District Hospital
Harton Lane
South Shields
NE34 0PL
United Kingdom
Employer's website https://www.choicesunderland.co.uk/ (Opens in a new tab)