About this role
Job summary
The GP Services Manager is responsible for the operational management of our clinical services, ensuring delivery of high-quality care and positive patient outcomes.
Working closely with Directors, clinical leads and partner organisations, the post holder will lead workforce planning, service performance, patient access and regulatory compliance. The role will support the development of innovative and sustainable models of care that improve access, address health inequalities and meet the needs of local communities.
Main duties of the job
Service Operations and Delivery
Provide operational leadership for Leasowe Medical Practice and the GP service at the UrgentTreatment Centre.
Ensure services are appropriately staffed, resourced and organised to meet patient demand.
Monitor service capacity, activity, patient flow and waiting times, implementing solutions whererequired.
Oversee appointment, triage and access systems to ensure timely and equitable patient care.
Manage operational pressures, including workforce shortages, increased demand and servicedisruption.
With the wider leadership team, develop and implement operational policies, procedures andpathways that support safe and effective service delivery.
Ensure effective communication and collaboration between clinical and administrative teams.
Contribute to budget management, resource planning and financial sustainability.
Identify opportunities to improve efficiency and value for money while maintaining service quality andsafety.
About us
One Wirral CIC is a not-for-profit organisation committed to reducing health inequalities through collaboration across Wirral. Working alongside health, social care and VCFSE partners, One Wirral CIC delivers a range of clinical, health and wellbeing services focused on improving outcomes for local communities.
The GP Services Manager will provide operational leadership across clinical services, with primary responsibility for Leasowe Medical Practice (3,000 patients) and the GP service based at the Urgent Treatment Centre. The post holder will ensure services are safe, effective, patient-centred and compliant with contractual and regulatory requirements.
Job description Job responsibilities
Key Responsibilities
Service Operations and Delivery
Provide operational leadership for Leasowe Medical Practice and the GP service at the UrgentTreatment Centre.
Ensure services are appropriately staffed, resourced and organised to meet patient demand.
Monitor service capacity, activity, patient flow and waiting times, implementing solutions whererequired.
Oversee appointment, triage and access systems to ensure timely and equitable patient care.
Manage operational pressures, including workforce shortages, increased demand and servicedisruption.
With the wider leadership team, develop and implement operational policies, procedures andpathways that support safe and effective service delivery.
Ensure effective communication and collaboration between clinical and administrative teams.
Contribute to budget management, resource planning and financial sustainability.
Identify opportunities to improve efficiency and value for money while maintaining service quality andsafety.
2. Governance, Quality and Patient Safety
Work with clinical leads to promote high standards of clinical governance, patient safety and qualityimprovement.
Ensure robust arrangements are in place for incidents, complaints, safeguarding concerns and riskmanagement.
Support investigations and ensure learning is embedded into practice and service development.
Contribute to audits, service reviews and quality improvement programmes.
Monitor risks and ensure appropriate mitigating actions are implemented.
Promote a culture of openness, learning and continuous improvement.
Ensure patient feedback and experience are routinely used to improve services.
3. Compliance and Assurance
Maintain compliance with CQC standards, NHS contractual requirements and organisational policies.
Ensure services are inspection-ready and supported by appropriate evidence and documentation.
Monitor delivery against service specifications, contractual targets and agreed standards.
Implement and monitor actions arising from audits, inspections and external reviews.
4. Workforce Leadership and Management
Lead and support multidisciplinary teams, fostering a positive and inclusive working culture.
Ensure effective workforce planning, rota management and appropriate skill mix across services.
Support recruitment, induction, appraisal, supervision and staff development.
Manage attendance, conduct and performance issues in accordance with organisational policies.
Promote staff wellbeing, engagement and effective team working.
Support development of new roles and workforce models aligned to service needs.
7. Information Governance, Premises and Health & Safety
Ensure compliance with information governance, data protection and confidentiality requirements.
Promote effective use of digital systems and accurate recording of clinical and operational information.
Support the effective use of technology to improve patient access and service delivery.
Ensure clinical environments are safe, appropriately equipped and fit for purpose.
Support business continuity, infection prevention and control, and emergency preparednessarrangements.
Escalate premises, equipment or safety issues that may impact patient care or staff wellbeing.
8. Partnership Working
Develop strong relationships across One Wirral CIC, primary care, NHS organisations, commissionersand community partners.
Represent One Wirral CIC at meetings and forums as required.
Contribute to organisational learning by sharing expertise, innovation and good practice.
Person Specification
Experience Essential
Strong understanding of healthcare operations and service management. Knowledge of clinical governance, patient safety and quality improvement. Understanding of CQC and NHS regulatory requirements. workforce leadership and multidisciplinary team working. Excellent communication, organisational and problem-solving skills. Ability to analyse data, lead change and improve performance. Ability to manage competing priorities and escalate risks appropriately. Strong IT and digital literacy.
Desirable
Personal Qualities Commitment to improving patient outcomes and reducing health inequalities. Collaborative, solution-focused and professional approach. Strong leadership and relationship-building skills. Resilient, adaptable and responsive to changing priorities. Commitment to continuous improvement and organisational values.
Qualifications Essential
Operational management experience within a healthcare setting. Management of multidisciplinary teams. Workforce planning, rota management and staff development. Performance and service management. Governance, quality assurance and regulatory compliance. Risk, incident and complaints management. Using data to drive service improvement. Building effective relationships with internal and external stakeholders. Strong understanding of healthcare operations and service management. Knowledge of clinical governance, patient safety and quality improvement. Understanding of CQC and NHS regulatory requirements. Workforce leadership and multidisciplinary team working. Excellent communication, organisational and problem-solving skills. Ability to analyse data, lead change and improve performance. Ability to manage competing priorities and escalate risks appropriately. Strong IT and digital literacy.
Desirable
Primary care or general practice management. Urgent care, community healthcare or UTC services. CQC-regulated services. NHS commissioning and contractual frameworks Budget management and financial monitoring Relevant healthcare qualification.
Disclosure and Barring Service Essential
This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service (DBS) check appropriate to the duties of the role. The level of DBS check will be determined in accordance with relevant legislation and organisational requirements.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name One Wirral CIC
Address One Wirral CIC
2 Oxton Road
Birkenhead
Wirral
CH41 2QQ
United Kingdom
Employer's website https://www.onewirral.co.uk/ (Opens in a new tab)