About this role
Job summary
2026 marks a significant milestone for Mastercall Healthcare as we celebrate 30 years of providing outstanding care to patients and communities across Greater Manchester and the North West. From our origins as a GP Co-operative in Stockport, we have grown into an award-winning social enterprise and trusted NHS partner, whilst remaining firmly rooted in our values, our people and our communities.
As we enter our next chapter, we are seeking exceptional individuals to join our Board and help shape the future of our organisation.
We welcome applications from individuals with:
Senior leadership or Board-level experience Strong governance, risk and assurance expertise Strategic thinking and sound judgement Financial and commercial awareness An interest in healthcare, public service and social enterprise A commitment to equality, diversity, inclusion and collaborative leadershipRemuneration: £15,844 per annum
Time Commitment: Approximately 1 to 2 days per month
Term: Three years, with potential for reappointment
Following completion of the online application, please contact HR at [email protected] to obtain and complete two additional forms required as part of the recruitment process
Main duties of the job
Our Non-Executive Directors play a vital role in providing independent judgement, constructive challenge and strategic insight to support the continued success of Mastercall.
As an equal member of our unitary Board, you will contribute to strategic development, scrutinise organisational performance and provide assurance that Mastercall remains financially sustainable, well governed and focused on delivering safe, high-quality care. You will help ensure that patient outcomes, workforce experience, innovation and social value remain central to Board decision-making.
About us
About Mastercall
Mastercall Healthcare is an award-winning social enterprise delivering innovative urgent, primary and out-of-hospital NHS services across Greater Manchester and beyond. We are passionate about providing the right care, in the right place, at the right time.
What makes us different is that we are a social enterprise. We have no external shareholders and reinvest our surplus into improving services, developing our workforce, supporting innovation and creating lasting social value for the communities we serve. We are proud to be accredited by Social Enterprise UK and to have achieved a CQC rating of Outstanding for Caring and Good overall.
At the heart of our organisation is our people and culture framework:
Belong. Grow. Thrive.
We are committed to creating an environment where people feel they belong, are supported to grow and are empowered to thrive. These principles guide our approach to leadership, decision-making and organisational development.
Job description Job responsibilities
As statutory directors and equal members of Mastercalls unitary Board, Non-Executive Directors share collective responsibility for the organisations purpose, long-term direction, governance, performance and sustainable success.
Bringing independent judgement, relevant expertise and an external perspective, they contribute to strategy, scrutinise organisational and commercial performance, test the quality of assurance and hold the Chief Executive and Executive Leadership Team to account for delivery. Non-Executive Directors provide constructive challenge and appropriate support while maintaining a clear distinction between governance and executive management.
Each Non-Executive Director will help foster an inclusive, open and high-performing Board culture in which curiosity, respectful challenge, diversity of thought and collective responsibility support sound and timely decision-making.
As guardians of Mastercalls patient purpose, member-led identity and social enterprise ethos, they will ensure that quality, patient safety, social value, workforce experience and financial sustainability remain central to Board decisions. Through their contribution and behaviour, they will champion Mastercalls values and help embed Belong, Grow, Thrive across Board leadership and organisational decision-making.
Person Specification
Experience Essential
Board and senior leadership experience Experience of operating at senior or Board level within a complex, regulated, publicly accountable or mission-led organisation. A clear understanding of the contribution of a Non-Executive Director within a unitary Board and the distinction between governance and executive management. Previous experience as a Non-Executive Director, Trustee or Board adviser, or experience working regularly with a Board and its committees. Governance and fiduciary responsibility A strong understanding of directors duties, collective Board responsibility, governance, risk, assurance and organisational accountability. The ability to exercise independent judgement and act in the best interests of Mastercall while having regard to its patients, members, workforce, communities and wider stakeholders.Relevant governance development or qualification through the Institute of Directors, NHS Leadership Academy or equivalent. Experience of regulated healthcare, public service, social enterprise, mutual or member-led governance. Strategic judgement The ability to think strategically, make sense of complexity, test assumptions and maintain a long-term perspective. Able to contribute to the development of strategy while balancing opportunity, risk, organisational capacity and sustainability.Experience of organisational transformation, responsible growth, service redesign, mergers, acquisitions, alliances, joint ventures or other significant strategic change. Quality, patient safety and public service A genuine commitment to outstanding, compassionate and patient-centred healthcare. Able to scrutinise quality, patient safety, safeguarding, experience and regulatory assurance and to keep patient outcomes central to Board decisions. Senior clinical, operational or governance experience within urgent, primary, community or out-of-hospital care, or another safety-critical or regulated service. NHS and healthcare environment The ability to develop and maintain a sound understanding of NHS-funded healthcare, regulation, commissioning, system working and the pressures affecting patients, services and the workforce. Direct experience of the NHS, integrated care, healthcare commissioning, provider services, health inequalities or working with NHS and community partners. Commercial and financial stewardship Sufficient commercial and financial literacy to scrutinise performance, budgets, investment decisions, contracts, risk and long-term sustainability. Able to balance commercial discipline with patient benefit, public value and Mastercalls social purpose. Professional or senior experience in finance, audit, risk, commercial development, procurement, contracting, business growth or organisational turnaround. Strategic alliances and system leadership The ability to understand and scrutinise significant partnerships and integrated delivery arrangements, including shared governance, commercial interdependencies, decision rights, organisational sovereignty and competing stakeholder interests. Experience of NHS system leadership, collaborative commissioning, multi-provider alliances, joint ventures or services delivered through arrangements comparable to GMUPCA.
General Qualities Essential
Independent challenge and collective decision-making Evidence of providing constructive and proportionate challenge while listening carefully, remaining open to different perspectives and working collaboratively. Able to support collective decisions once matters have been properly debated and agreed. Experience of helping a Board or senior leadership team improve the quality of debate, decision-making, relationships or organisational performance. Quality, patient safety and public service A genuine commitment to outstanding, compassionate and patient-centred healthcare. Able to scrutinise quality, patient safety, safeguarding, experience and regulatory assurance and to keep patient outcomes central to Board decisions. Senior clinical, operational or governance experience within urgent, primary, community or out-of-hospital care, or another safety-critical or regulated service. People, culture and Belong, Grow, Thrive Evidence of inclusive and values-led leadership and an understanding of the relationship between workforce experience, leadership behaviour, organisational capability and performance. A commitment to Belong, Grow, Thrive, recognising that belonging creates the foundation for people to grow and ultimately thrive. Board or senior-level experience of organisational culture, workforce strategy, leadership development, equality, employee engagement, succession, wellbeing or organisational development.
Experience Essential
Board and senior leadership experience Experience of operating at senior or Board level within a complex, regulated, publicly accountable or mission-led organisation. A clear understanding of the contribution of a Non-Executive Director within a unitary Board and the distinction between governance and executive management. Previous experience as a Non-Executive Director, Trustee or Board adviser, or experience working regularly with a Board and its committees. Governance and fiduciary responsibility A strong understanding of directors duties, collective Board responsibility, governance, risk, assurance and organisational accountability. The ability to exercise independent judgement and act in the best interests of Mastercall while having regard to its patients, members, workforce, communities and wider stakeholders.Relevant governance development or qualification through the Institute of Directors, NHS Leadership Academy or equivalent. Experience of regulated healthcare, public service, social enterprise, mutual or member-led governance. Strategic judgement The ability to think strategically, make sense of complexity, test assumptions and maintain a long-term perspective. Able to contribute to the development of strategy while balancing opportunity, risk, organisational capacity and sustainability.Experience of organisational transformation, responsible growth, service redesign, mergers, acquisitions, alliances, joint ventures or other significant strategic change. Quality, patient safety and public service A genuine commitment to outstanding, compassionate and patient-centred healthcare. Able to scrutinise quality, patient safety, safeguarding, experience and regulatory assurance and to keep patient outcomes central to Board decisions. Senior clinical, operational or governance experience within urgent, primary, community or out-of-hospital care, or another safety-critical or regulated service. NHS and healthcare environment The ability to develop and maintain a sound understanding of NHS-funded healthcare, regulation, commissioning, system working and the pressures affecting patients, services and the workforce. Direct experience of the NHS, integrated care, healthcare commissioning, provider services, health inequalities or working with NHS and community partners. Commercial and financial stewardship Sufficient commercial and financial literacy to scrutinise performance, budgets, investment decisions, contracts, risk and long-term sustainability. Able to balance commercial discipline with patient benefit, public value and Mastercalls social purpose. Professional or senior experience in finance, audit, risk, commercial development, procurement, contracting, business growth or organisational turnaround. Strategic alliances and system leadership The ability to understand and scrutinise significant partnerships and integrated delivery arrangements, including shared governance, commercial interdependencies, decision rights, organisational sovereignty and competing stakeholder interests. Experience of NHS system leadership, collaborative commissioning, multi-provider alliances, joint ventures or services delivered through arrangements comparable to GMUPCA.
Employer details Employer name Mastercall Healthcare
Address International House
Pepper Road
Stockport
SK7 5BW
United Kingdom
Employer's website http://www.mastercall.org.uk/ (Opens in a new tab)