About this role
Job summary
The PCN has a vacancy for an enthusiastic, highly motivated and organised Reception/Admin (Care Co-Ordinator) on a permanent, part time contract basis, who has previous experience of working in a Healthcare setting, to work within our PCN teams including Pharmacy team support.
The Reception/Admin (Care Co-Ordinator) main role is to provide key administrative support to the PCN Teams and practices teams within the PCN, manage the reception desk, facilitate effective communication and support to our patients, and work closely with the PCN clinicians to co-ordinate a range of patient services following their appointment.
Also, this role will include cross cover between all PCN teams full training will be provided.
Our Reception/Admin (Care Co-Ordinator) team will offer general assistance to the clinical team who work within our PCN teams. Projecting a positive and friendly image to patients and other visitors, either in person or via the telephone.
The role will involve working closely with the PCN Pharmacy Team and other PCN Clinicians where required.
The job role will require excellent IT skills with all MS office, strong meeting notes dictation, analytical and strong organisation skills, as well as the ability to multi-task and be able to communicate with colleagues at all levels in a friendly and professional manner and demonstrate empathy and compassion to our patients.
Main duties of the job
Care Co-Ordinator, please see the job description for a list of duties and responsibilities:
Reception:Check in patients, complete tasks, book appointments over the telephone and in person.
Provide cover when required to our Enhanced Care team, Pharmacy team and Treatment Centre team. This will include managing the care home phone, actioning tasks, monitoring email inboxes, booking appointments, weight loss letters, S1 ledgers and rotas.
About us
About us!
Bournemouth East Collaborative Primary Care Network (PCN), situated on the stunning Dorset South Coast, comprises four like-minded practices working together in East Bournemouth, with a strong reputation on quality improvement and investing in its employees. The PCN serves a population of approximately 55,000 patients with a diverse demographic.
Practices part of the PCN are:
Shelley Manor Medical Centre and Holdenhurst Road
Littledown Surgery,Beaufort Road Surgery
Southbourne Surgery
The PCN is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves. By working together with our different Network teams, we use our combined skills to provide a service that is joined-up, holistic, proactive and personal for the patient.
We are lucky that all our practices are located close to the sea and open green spaces, with excellent transport links, schools, places of interest for the whole family and an abundance of restaurants and bars.
Job description Job responsibilities
For full details of the job, duties, benefits and an overview of the PCN please see the attached job description.
Person Specification
Qualifications Essential
Previous administrative experience working in an NHS setting. Proficient IT, analytical and project planning skills. Interest/experience in Digital technologies; public health, health inequalities. Experience and good knowledge of Microsoft Office and Excel. Good coordination, organisational and time management skills. Ability to multitask, be a self-starter and take busy days in your stride. Demonstrate empathy and compassion for our patients. Strong communication in English, both written and spoken. High degree of accuracy with regard to patient correspondence/notes. Ability to complete tasks to deadlines and to a specified standard. Ability to be flexible in approach to work. Ability to work without close supervision. The ability to work to a professional standard. This role will require a Standard DBS Clearance. Should you have this certificate as part of the DBS subscription service, we would be happy to accept this providing the original is shown. Otherwise, you will be expected to complete a new application.
Desirable
Good Knowledge of SystmOne Primary Care clinical and administrative system. Ability to undertake searches, construct reports and use other documentation for recording as necessary.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bournemouth East Collaborative PCN
Address The Treatment Centre
First Floor
Beechwood Avenue
Bournemouth
Dorset
BH5 1LX
United Kingdom
Employer's website https://bournemoutheastcollaborative.co.uk/ (Opens in a new tab)