About this role
Job summary
Patient Services Team (Care Coordinator)
Permanent Contract.
26.5 Fixed hours, across sites.
Monday 13:00- 18:30
Tuesday 09:00- 17:30
Thursday 7:45- 16:00
Friday 7:45- 13:00 OR 13:15- 18:30 (Rota dependent)
Join Our Patient Services Team
Were looking for enthusiastic and dedicated individuals to join our high-performing, patient-focused Patient Services Team.
This is a varied and rewarding role that involves supporting many aspects of General Practice (but not all at once dont worry!). Depending on your shift, your responsibilities may include:
Welcoming and assisting patients at the front desk
Answering incoming calls or contacting patients to offer appointments
Carrying out essential admin tasks such as registering new patients or supporting our screening programmes.
Looking for a role with set, reliable hours that you can plan your schedule around? This could be the perfect opportunity for you!
Benefits include;
NHS Pension
Free onsite parking
Generous Annual Leave package, of 5 weeks pro rata plus Bank Holidays
Company Sickness and Maternity Leave pay policy (depending on length of service)
Salary Sacrifice Technology Scheme
Salary Sacrifice Cycle Scheme
Salary Sacrifice Car Scheme (salary band dependant)
Main duties of the job
To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Working as part of the Patient Services Team in a range of duties including answering the telephone, supporting the clinical team when triaging, responding to patient queries, providing face to face support for patients attending the Practices.
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
Register new patients and temporary patients, making sure all the relevant paperwork is completed, and new patient appointments are made.
The provision of clerical support to clinical staff and other members of the practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated Healthcare agencies.
A developmental role in nature and will evolve so the post holders will need to demonstrate flexibility and adaptability to working in a dynamic environment.
About us
We are located in a beautiful part of North Dorset with excellent links both road and rail with London. There are fantastic local schools both state and private. The coast is within easy reach for sailing, diving and outdoor pursuits.
You will be based across our Blackmore Vale Partnership surgeries (Sturminster Newton, Shaftesbury & Marnhull). Hours are Monday to Friday during the day, and a full driving licence is needed.
If you think youd be a great fit, wed love to hear from you! For an informal chat or more details, email us at [email protected].
Please be aware the advert will close earlier than advertised if sufficient applications are received.
If you have not heard within 3 weeks of this date please assume that you have been unsuccessful this time.
Job description Job responsibilities
The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the PST manager dependent on current and evolving practice workload and staffing levels.
Provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care, with commitment to follow-through of care plans and building effective working relationships.
Maintain and monitor the practice appointments system.
Process personal and telephone requests for appointments, visits and telephone consultations and ensure callers are directed to the appropriate healthcare professional.
Direct visitors to the correct place, ensuring they sign the visitors book on arrival and departure.
Process repeat and acute prescription requests from patients, Pharmacies and online in accordance with practice guidelines.
Take details of home visits, record, action and pass on to the appropriate member of staff as per the Practice guidelines.
Deal with urgent phone calls as per Practice guidelines.
Register patients for on-line services.
Computer data entry/data allocation and collation, plus processing and recording of information in accordance with Practice procedures.
Update patients personal details.
Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers.
Take in urine and other samples and deliver to the appropriate place.
Provide clerical assistance to Practice staff, including photocopying and scanning.
Deal appropriately with any forms handed in by patients.
Keep the reception and administration area tidy and free from obstructions and clutter.
Record blood pressure readings on the patients notes, dealing with any high readings as per Practice protocol.
Hand out any correspondence to the patients. Collect any money (cheque or cash) from patients for services provided, issuing receipts, and recording on the computer.
Provide an efficient scanning service.
Support the development of an effective patient navigation across the partnership
Triage calls, directing and signposting clients/ patients appropriately to relevant personnel/ services
Provide communication skills, with the ability to communicate in writing (letters and electronically) and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers
Working with social prescribing have access to a directory of information about services to point and signpost patients to the most appropriate source of help, advice, and support.
Understand, and share health promotion information whilst using this information to support patients who might benefit from these services and to signpost accordingly.
Keep accurate records of all client/patient contacts, using the organisation databases and templates as directed, updating as necessary
Understand the common needs and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long-term conditions, including physical and mental disabilities.
Supporting further development of care navigation across the partnership
Assist in the training of other colleagues where appropriate
To be noted:
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.
Person Specification
Qualifications Essential
NVQ 2 in administration or relevant equivalent experience or qualification Educated to GCSE level in Mathematics and English to Grade C or above I.T. Literate
Desirable
RSA Typing Level 2 or equivalent
Experience Essential
Experience of working in a customer facing environment (face to face and via the telephone) Experience of working as a part of a team Experience of working in an office environment Use of electronic IT systems Polite telephone manner Ability to maintain confidentiality
Desirable
Experience using SystmOne Ability to prioritise work Some experience of working in a healthcare environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Blackmore Vale Partnership
Address Sturminster Newton Medical Centre
Old Market Hill
Sturminster Newton
Dorset
DT10 1QU
United Kingdom
Employer's website https://blackmorevalesurgery.co.uk/ (Opens in a new tab)