About this role
Job summary Band 4 Inpatient / Outpatient Facilitator 3 x Permanent Posts | 37.5 Hours per Week
The Access, Booking and Choice Team at Bolton Hospital is looking to recruit two enthusiastic and motivated Inpatient / Outpatient Facilitators to join our team.
This is an exciting opportunity to work in a fast-paced and rewarding environment, supporting management of patient appointments & capacity across a range of specialties. Working closely with Capacity Co-ordinators, Booking Teams, Operational Managers and Clinical Teams, you will play a key role in ensuring patients receive timely access to care .
The successful candidates will be responsible for supporting the day-to-day management of patient pathways, proactively resolving access and booking issues and contributing to the achievement of Referral to Treatment (RTT) and Cancer Waiting Time standards. You will also support waiting list management. We are looking for individuals with excellent communication and organisational skills. You should be able to prioritise competing demands, work accurately under pressure and demonstrate a high level of attention to detail.
Previous experience within an NHS, healthcare or administrative environment is desirable, particularly supervising teams & waiting list management.
This is a fantastic opportunity to join a supportive and forward-thinking team committed to delivering excellent services and improving patient care for the people of Bolton. experience
Main duties of the job Key Responsibilities
Support the day-to-day operational management of inpatient and outpatient access, booking and capacity services, ensuring patients are offered timely appointments and pathways are managed effectively. Work collaboratively with Capacity Planning Co-ordinators, Booking Teams, Operational Managers and Clinical Teams to balance capacity and demand across designated specialties.
Support waiting list management and validation processes, identifying and escalating issues that may impact performance or patient care.
Work flexibly across the service, redeploying resources as required to meet operational demands and ensure continuity of service. Monitor workloads, performance and capacity, taking appropriate action to address concerns and improve efficiency.
Support the implementation of service improvements and new ways of working, promoting high standards of customer care and a positive patient experience. Ensure compliance with Trust policies, procedures and booking processes, enabling the delivery of a safe, effective and efficient service.
Provide support and guidance to team members under the direction of the Capacity Planning Co-ordinator, responding to operational queries and requests for information, including in the absence of the line manager. Represent Access, Booking and Choice professionally at all times and contribute to the effective utilisation of clinical capacity across the patient pathway.
About us
We offer an excellent working environment, supported by dedicated teams who work collaboratively to provide the people of Bolton with the highest standard of care possible.
Our Trust is committed to improving the health and wellbeing of our population while delivering outstanding patient care. We are equally committed to ensuring that our staff experience pride, fulfilment and enjoyment in their work.
We strive to build a workforce that reflects the diverse communities we serve, where every member of staff feels valued, respected and supported. In return, we offer excellent opportunities for training, professional development and career progression.
Job description Job responsibilities
Please see attached job description and person specification for details of main responsibilities, alternatively see contact details.
Person Specification
Experience Essential
Management /Supervisory experience. Skills in managing and prioritising own workload. Excellent keyboard skills with substantial experience of using Microsoft Excel, Word and Outlook. Clerical experience within an office environment. Working knowledge of Choose & Book, LE2.2, ERS and other IT systems
Desirable
Understanding of RTT targets and pathways Knowledge of clinics and waiting lists
Qualifications Essential
ECDL or equivalent skills GCSE Maths and English Grade C/4 and above or equivalent NVQ Level 3 or equivalent experience
Desirable
Team leading /ILM qualification Educated to Degree level or equivalent knowledge.
Skills Essential
Ability to communicate clearly and effectively by verbal and written means Ability to use MS office packages including Word, Excel and teams Ability to work under pressure Deal confidently with clinicians, managers and colleagues
Desirable
keen to learn new skills Competent and confident to work autonomously and under supervision
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Bolton NHS Foundation Trust
Address Royal Bolton Hospital
Minerva Road
Farnworth
BL4 0JR
United Kingdom
Employer's website http://www.boltonft.nhs.uk/ (Opens in a new tab)