About this role
Job summary
As a Senior Clinical Administrator, you will be an integral part of the Clinical Administration Team & contribute towards the smooth running of The Myton Hospice's Clinical Services, by providing administrative support to clinical staff who are involved in caring for patients & their families. You will promote effectiveness & efficiency and act as a resource for clinical staff, patients, their families, visitors & volunteers. You will provide cover for specific tasks in the absence of the Clinical Administration Manager & be a shared point of contact for the Medical Team.
The Myton Hospices is an amazing place to work, where the role every person plays has a positive impact for our patients, living with terminal illnesses, & their families. In recognition of this, we offer a wide range of employee benefits including:
Increased employer pension contribution 28 days annual leave + bank holidays, increasing with long service Free on-site parking & discounted electric vehicle charging Additional leave purchasing Winter savings club Discount schemes including Blue Light Card Death in service benefit Dedicated staff wellbeing team & mental health first aiders Colleague Support Service: confidential financial, legal & mental health support Cycle to work scheme Free feminine hygiene products 24/7 GP access Free eye tests #DoingOurBit online fitness and wellbeing platform Menopause support
Main duties of the job
As a Senior Clinical Administrator, a typical day might include:
Supporting Medical Team with monitoring & updating Master Rota, & monitoring & collating Patient FeedbackSupporting the Caldicott Guardian with the process of note redactionPlanning placements & medical student visitsProviding cover for tasks in absence of Clinical Administration ManagerSupporting the clinical administration team across sites to meet operational requirements to ensure there is a core level of cross-cover between roles & that all key tasks are covered during colleague absencesWe're looking for a Senior Clinical Administrator with:
Experience of providing effective administration support to multiple teams in a clinical setting, including handling patient dataThe ability to organise a diverse workload, identifying & acting on priorities, & are efficientAdaptability, initiative, proactivity & resilienceHigh level of time management & organisational skillsIT skills including data entry & varied systems useTeam working skillsThe right to work in the UK (we cannot provide sponsorship)You will be office-based at our Warwick Hospice, but also required to work at our site in Coventry.
Other roles you might have experience of could include: Medical Secretary; Ward Clerk; NHS Administrator; GP Receptionist; Administration; Healthcare Administration.
This role will require a standard DBS check because you will be working in an adult healthcare setting. We will arrange and cover the cost of this check.
About us
Help The Myton Hospices make a difference to people with life-limiting illnesses...
We provide specialist care & support for people with life-limiting illnesses, & their loved ones, from the point of diagnosis to end of life. We are a much-loved & well supported charity, at the heart of our community. We have three hospices, a range of community services, & 26 charity shops in Coventry & Warwickshire.
We are committed to building an inclusive workplace & encourage everyone to bring their true selves to work. However you identify, & whatever background you bring with you, we welcome you to apply. If there are any adjustments that would help improve your experience with Myton, we encourage you to share this with us.
We now share interview questions with candidates in advance, to help reduce nerves & enable you to truly show your best abilities. You are welcome to bring any notes with you to your interview, if you would find this helpful.
We particularly welcome applications from people with disabilities & from ethnic minorities, who are currently under-represented in our hospices. We also believe our interview process should be inclusive & transparent. If there is anything missing, or a way we can improve, please do let us know.
If you would prefer a paper application form, or if you have any questions including support or adjustments, please contact HR either on 01926 838 849, at [email protected], or by post: HR, Warwick Myton Hospice, Myton Lane, Warwick, CV34 6PX.
Job description Job responsibilities
Role Purpose:
Working as an integral part of the Clinical Administration team to contribute towards the smooth running of Myton Hospices Clinical Services by providing administrative support to clinical staff who are involved in caring for patients and their families. Promoting effectiveness and efficiency, acting as a resource for clinical staff, patients, their families, visitors and volunteers. To be shared point of contact for Medical Team.
Myton Core Values:
Our Core Values underpin everything we do and all employees are expected to comply with our Values and reflect these in their day to day work.
Main Duties & Responsibilities:
Support clinical administration across sites to meet operational requirements to ensure there is a core level of cross-cover between roles and that all key tasks are covered during colleague absences.Provide cover for specific tasks in the absence of the Clinical Administration Manager, including responding to staff absencesSupport Medical Team: Monitor and action the MytonMedicalStaffing inbox; monitor and update the Master Rota with leave, placement/visits etc; prepare and circulate the Weekly timetable, On Call Sheets and Handover Meeting; monitor and circulate the Myton Doctors patient feedback; Palliative Medicine Clinic - book room and complete tasks on clinical patient record; Caldicott/Subject Access Requests - support the Caldicott Guardian with the process of note redactionMedical Team starters and leavers - Facilitate set up and inductionsPlan monthly South Warwickshire MND MDT and Coventry MND MDT meetings and manage patient letters post meetingMedical Department Team meeting - Plan and maintain action logPlacements and Medical Student Visits - Co-ordinate, plan, raise invoicesParticipating in the ongoing development of the patient electronic record system (EMIS). Supporting clinical staff with day-to-day system issuesArchive of Patient Paper Notes externally and internally in line with the Clinical Records Management PolicyShared responsibilities with other Clinical Administrators: DWP forms and Private Medical Insurance requests; team handbook and any updates; filing and archiving of Hospice patient records both paper and electronic; assist clinical staff with troubleshooting patient system-based issues; support the clinical teams with the patient database when business continuity plan is initiatedSupport the Clinical Administration Manager with work requested by the Director of Patient & Family Services and Clinical Directorate when required.Accurately maintain patient records and the confidentiality of systems, both paper and electronic in accordance with the Data Protection regulationsLiaise with Palliative Care Teams, other Healthcare Professional /secretarial staff in the NHS to obtain information regarding patientsAny other duties commensurate with the post(As we are a multi- site organisation some flexibility relating to place of work will berequired. We reserve the right to change the work base of our employees to meet our business needs.)
GENERAL RESPONSIBILITIES & OBLIGATIONS OF ALL EMPLOYEES
Policies and Procedures -The post holder is required to have a good understanding of and to comply with all relevant Myton policies, procedures and guidelines. Any contravention of Myton policies or procedures may result in disciplinary action.
Volunteers - Myton recognises the valuable contribution that volunteers make and we expect all employees to be able to support and work effectively with our volunteers.
Confidentiality and Data protection - It is a requirement of employment with Myton that all staff must comply with the obligation of confidentiality relating to personal information that could identify individuals. The Data Protection Act 1974/1998 safeguards the handling of information held in both electronic and manual filing systems and it is the duty of all staff employed by Myton to uphold the principles of the Act, adhere to Myton policies and to maintain strict confidentiality at all times.
Infection Control - Employees of Myton must be aware of infection prevention and control policies and are expected to follow them at all times. Any breach of infection control policies which places patients, visitors or colleagues at risk may result in disciplinary action.
Equality & Diversity - Post-holder must at all times carry out his/her responsibilities in line with Mytons Equality & Diversity Policy.
Health & Safety -Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors & colleagues. The post holder is required to conform with Mytons policies on Health & Safety and Fire Prevention, & to attend related training as required.
Safeguarding Vulnerable Adults & Children- It's the duty of all staff working for Myton to safeguard children and vulnerable adults and undertake safeguarding training at an appropriate level.
Code of Conduct -Employees are required to represent Myton in a positive light and embody the corporate identity in appearance, demeanour, values and ethics.
Review of Job Description - This job description is an outline of the key duties and responsibilities of the role and is not intended as an exhaustive list. The job description may change over time to reflect the changing needs of the service. The post holder may be required to undertake other duties that could reasonably be considered commensurate with the post. This job description is subject to periodic review and may be changed/updated following consultation with the postholder(s).
Person Specification
Skills and Attributes Essential
Ability to respond effectively to working alone or in a team Ability to engage others both at peer and a senior level Ability to use initiative Excellent communication skills including friendly and professional telephone manner Excellent time management skills Self- motivated, able to work autonomously and show initiative Efficient and with the ability to organise a diverse workload identifying and acting on priorities Proficient with IT and all Microsoft Office applications (Word, Excel, Outlook etc.) Ability to deal sensitively with patients and their families in sometimes distressing circumstances Team working skills Ability to adapt to change and have a flexible approach Conscientious and hardworking Ability and flexibility to travel to Myton Hospice sites as and when required
Desirable
Experience with electronic patient record systems
Qualifications Essential
Good standard of general education including English and Maths at GCSE or equivalent level Minimum 2 years secretarial, PA or administrative experience
Desirable
Secretarial, PA or Administration qualification RSA Level 2 / NVQ or equivalent
Experience Essential
Experience of providing effective administration support within a busy team in a clinical setting Understanding of patient confidentiality and handling confidential and patient sensitive data Supporting multiple people / teams within one role Knowledge of patient databases
Desirable
Hospice or charity sector experience
Other Essential
The right to work in the UK (we cannot provide sponsorship)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Myton Hospices
Address Myton Lane
Warwick
Warwickshire
CV34 6PX
United Kingdom
Employer's website https://www.mytonhospice.org/ (Opens in a new tab)