About this role
Job summary
Stonebridge surgery is looking for a friendly, organised and reliable Medical Receptionist / Administrator to join our busy GP practice due to a valued member of our team retiring.
This will be 32 hours per week which could also be split as a job share between two people at 16 hour per week. Working pattern will be Monday - Friday times to be arranged but will consist of 8am starts and 6.30pm finishes. There will also be the need for some Saturday morning working 8am -11am on a rota basis.
You will be an important first point of contact for patients, providing a welcoming and professional service both in person and by telephone. You will also support the clinical and administrative teams to help the practice run smoothly and efficiently.
Main duties of the job
Key responsibilities
Welcome patients and visitors in a professional, courteous and helpful manner. Answer telephone calls, manage enquiries and direct patients to the appropriate service. Book, amend and cancel appointments using the practice's clinical system. Process clinical correspondence and patient documentation. Register new patients and maintain accurate, up-to-date medical records. Liaise with GPs, nurses, pharmacies, hospitals and other healthcare providers. Manage confidential and sensitive information in line with GDPR and NHS requirements. Support general administrative duties, including emails, post and data entry. Follow practice policies relating to safeguarding, infection control, health and safety, and confidentiality.
About us
We are a friendly, patient-focused GP practice committed to providing high-quality, accessible and compassionate healthcare to our local community.
Our practice team includes GP Partners, Salaried GPs, 3 trainee GP's, Advanced nurse practitioners, practice nurses, health care assistant and other healthcare professionals, reception and administrative staff, and other members of the wider primary care team.
As a training practice and we value learning, development and continuous improvement. Everyone has an important role to play, and we work collaboratively to ensure our patients receive the right care from the right professional.
We pride ourselves on creating a welcoming, friendly and inclusive working environment. We understand that primary care can be busy and challenging, so we place great importance on teamwork, supporting one another and maintaining a positive workplace culture.
Job description Job responsibilities
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels:
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits, and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Clearing and re-stocking of consulting rooms as required Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying, and scanning Ordering, re-ordering and monitoring of stationery and other supplies Dealing with clinical waste Provision of refreshments for staff and visitors as required, loading and emptying the dishwasher and keeping the kitchen area clean and tidy Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutterConfidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards Actively reporting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified
Demonstrate due regard for safeguarding and promoting the welfare of children.
Person Specification
Experience Essential
Experience working in a busy reception, customer service or administrative environment Experience dealing with the public, both face-to-face and over the telephone Experience using IT systems confidently and accurately Experience working as part of a team to meet deadlines and manage workload Strong organisational skills with the ability to prioritise tasks effectively Ability to work in a fast-paced environment and handle competing demands Good attention to detail and accuracy when processing information Ability to maintain strict confidentiality at all times
Desirable
Experience working in General Practice Experience using EMIS clinical system
Qualifications Essential
Good standard of general education (GCSE English and Maths or equivalent)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Stonebridge Surgery
Address Preston Rd
Longridge
Preston
Lancs
PR3 3AP
United Kingdom
Employer's website https://www.stonebridge-surgery.co.uk/ (Opens in a new tab)