About this role
Job summary
We are seeking an experienced Service Manager to join our Medicine Care Group, leading Respiratory and Renal services.
Working with the General Manager, Clinical Leads and senior nursing colleagues, you will provide operational leadership across elective and non-elective care, cancer pathways and diagnostics.
You will lead on:o Service improvement and transformationo Patient flow, access and pathway redesigno Performance and service recoveryo Workforce planning and productivityo Medical staffing and financial managemento Quality, safety and patient experienceo Partnership working across teams
Using data and insight, you will identify challenges, lead sustainable improvements and deliver measurable results for patients and staff.We are looking for a confident, collaborative and solutions-focused leader with experience managing complex services in an acute healthcare environment. Strong communication, influencing, analytical and organisational skills are essential.
Specialist experience across every service is not required. We value breadth of experience, leadership capability and a proven ability to deliver.
If you are ready to shape services, lead change and make a tangible difference, we would encourage you to apply.
Main duties of the job
Responsible for overall safe and smooth delivery of identified services as set out in the Trust business plan and national service frameworks.
Responsible for delivering relevant performance targets and metrics, including clinical outcome objectives and service line reporting.
Interpret data available within the service to report, monitor and track performance and to satisfy reporting requirements within the designated areas of responsibility.
Work in partnership with the Information Department to provide specialty specific reports which feedback performance to the General Manager and other senior staff.
About us
We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with.
They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.
We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.
We're proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We're also part of the North East London Cancer Alliance.
We run a Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.
The majority of our 8,400 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.
Job description Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Pubudu Chandrasekera, Recruitment Advisor, on 01708 435000 Ext. 5110. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Education/Qualification Essential
Relevant first degree, equivalent professional qualification of suitable experience at a similar level
Experience/ Knowledge Essential
Proven experience (3 years minimum) in an NHS Operational Role band 7 or above Experience of budget and staff management. Proven track record of writing high quality reports, production of business cases and presenting data clearly
Personal Qualities Essential
Strong sense of commitment to openness, honesty and integrity in undertaking the role
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Barking, Havering and Redbridge University Hospitals NHS Trust
Address Queen's Hospital
Rom Valley Way
Romford
RM7 0AG
United Kingdom
Employer's website https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)