About this role
Job summary
Radiology provides services for CT, MRI, US, Nuclear Medicine, Plain film, Interventional Radiology and Fluoroscopy.
The Receptionist role is responsible for attending patient on arrival, making nursing staff aware if needed, checking patient details are correct, dealing with many queries face-to-face and over the phone, liaising with transport for patients plus helping patients with queries they have.
Radiology reception hours are between 8am-8pm on Monday-Friday and 8 am-7 pm on Saturday and Sunday.
You may be asked to work at one of our other sites across the Trust.
Main duties of the job
Interpersonal and communication skills
To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.
To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties.
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
Planning and coordination
To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.
To keep waiting areas tidy and patient information materials up to date.
To undertake the role's duties in the case of a major incident in your department (E.g. the ED Major Incident Process).
Attend appropriate meetings as required by the role's line manager.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities
Key experience you will need to apply for the role:
- Previous experience of being an initial point of contact for patients
- The ability to communicate effectively both via telephone and in person
- Appetite to learn and develop
- IT literate.
- Previous experience using Careflow or other patient administration system is desirable
Full role details can be found in the job description.
Person Specification
Knowledge and Experience Desirable
Previous NHS experience Previous reception experience in a healthcare or public setting Clerical/administration experience including filing and/or reception
Qualifications Essential
Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Skills Essential
Excellent/professional telephone /reception manner Flexible approach to duties Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Proven good organisational skills Good IT skills including Microsoft packages Confidence to handle difficult conversations with patients, relatives and carers Attention to detail Ability to work effectively in a busy team, adjust to change and motivate others Ability to work independently and as part of a team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bristol NHS Foundation Trust
Address Bristol Royal Infirmary
Marlborough Street
Bristol
BS2 8HW
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)