About this role
Lead Network Engineer
Job description: Job Title: Subject Matter Expert (SME) – Fixed Access Network
Job Purpose:
As a Subject Matter Expert, you are responsible for maintaining and supporting access networks like HFC and FTTH across customer operations. The SME plays a pivotal role in establishing network engineering guidelines and standards for deploying, operating, and maintaining customer access networks.
Key Responsibilities:
• Deploy, configure, upgrade, modify, and retire access platform elements. • Develop and maintain access platform standards and operational practices, integrating industry best practices. • Lead engineering efforts on access platform implementation projects and handovers to Local Operations. • Conduct access platform surveys and audits. • Supervise all customer network elements and ensure compliance with customer quality standards. • Create and review detailed configuration procedures (MOPs). • Configure, integrate, and verify access platform elements. • Maintain access platform administration records, diagrams, and configurations. • Manage and control access platform resources and capacity. • Assess and maintain access network service continuity, performance, and quality. • Provide operational support for major access network incidents as requested. • Create and maintain troubleshooting and repair procedures. • Identify service analysis and diagnostics tools and methods. • Lead access platform disaster recovery and restoration efforts. • Lead technical discussions and solutions with vendors, suppliers, and technology manufacturers. • Perform other duties as requested by your supervisor. Knowledge & Experience: Preferred Education/Qualifications: • Bachelor’s degree in Computer Science, Electronic Engineering, or a related field, or equivalent work experience. • Industry and vendor-specific certifications and training in Access Networks (e.g., Commscope, Nokia, Viavi, etc.). • Expert-level experience with Access Networks, particularly in capacity management and operations. • Expert-level experience with Access Network Platforms, including Serassure, Viavi, EMS, FAN, ACS. • Advanced knowledge of HFC and DAA access networks. • Advanced knowledge of FTTH access networks. At least 8 years of relevant professional experience: • Expert-level proficiency in large-scale access networks (Cisco, Commscope, Huawei, Nokia, Adtran). • Advanced knowledge of access network architecture, topology, planning, design, and implementation. • Expert knowledge of optical network transport technologies: ROADM, DWDM, OTN switching (G.709), GMPLS, SDN, Ethernet. • Experience in writing MOPs, BOMs, HLD, LLD, engineering as-built documentation, Engineering Book, IP Books. • Experience with access network deployments across multiple geographies and with third-party vendors. • Proven experience in project management techniques, including planning, resource allocation, prioritization, and escalation within an international telecom/service provider environment. • Knowledge of data networks, broadband, and fixed access platforms. Skills & Abilities: • Innovation with a Customer Focus:
• Embrace innovative and improved ways to enhance customer satisfaction. • Encourage customer-led thinking, where customer needs drive product and process enhancements. • Promote and take ownership of improvements for a seamless customer experience. • Recognize the customer experience as a shared responsibility across all departments and individuals.
• Entrepreneurial Drive for Results:
• Identify and effectively address core problems. • Align priorities with company goals for outcome-oriented decision-making. • Streamline decision-making processes for effectiveness and efficiency. • Foster an environment of continuous improvement and innovation. • Lives One Company: • Promote a unified "One Company" approach that fosters collaboration across all business areas. • Leverage best practices and knowledge-sharing across the organization. • Demonstrate the ability to analyze, interpret data, and communicate effectively both verbally and in writing. • Communicate clearly and professionally with employees, customers, suppliers, in person, on the phone, and in written communications. • Make effective decisions and solve problems while working under pressure, prioritize tasks effectively, and manage multiple projects simultaneously.