About this role
Overview To ensure escrow accounts are accurate, property taxes are paid on time, and insurance coverage stays compliant-all while helping members feel confident and informed. Safeguard compliance with federal, state, investor, and organizational standards, minimizing risk and financial exposure. Monitor escrow balances, validate tax and insurance disbursements, and deliver exceptional member support. This role thrives on accuracy, timeliness, and collaboration, with work performed under moderate supervision and guided by Service Level Agreements (SLAs).
Responsibilities
Interpret and apply complex guidelines, regulations, and procedures to ensure compliance and accuracy including assisting in audit responsesCollaborate and communicate with members, internal teams, and vendors through written and verbal channels to streamline workflows and improve operational efficiency, leveraging strong communication and interpersonal skillsProgressively mentors junior team members, offering coaching, feedback, and knowledge sharing to help grow overall organization skillsetReview and process escrow analyses in accordance with RESPA, Reg X, Reg Z, FDPA, HPA and investor guidelines, progressing from basic reviews to more advanced analyses and exceptions-including PMI/FHA assessments and mass analyses-as expertise increasesReview escrow accounts to ensure accurate tax and insurance collections, billing, and disbursements; identify discrepancies and maintain compliance through timely adjustments and documentation updatesOversee specialized insurance functions, including Hazard and Flood coverage validation for compliance, progressing from foundational tasks to escalations, LPI, PMI, and advanced reviews as proficiency growsProcess MI cancellations, FHA reconciliations, delinquency reporting, payment verifications and flood insurance certificationsPrepare accurate reports, maintain data integrity within servicing systems, and support regulatory compliance; advanced to producing complex operational, compliance, and month-end reporting packages, including ad hoc analyses in support of Senior SpecialistsNavigate multiple systems and leverage word processing and spreadsheet tools to manage data effectivelyPerform vendor oversight functions including completion of vendor scorecards, supporting daily wire functions, and timely invoice processingEngage with vendors and tax authorities across multiple jurisdictions to resolve escalated tax issue Qualifications
Demonstrate strength in analytical thinking, problem-solving, and document review with exceptional attention to detailFamiliarity with financial institution practices, mortgage servicing, and lending regulationsKnowledge of escrow analysis, property tax processes, and insurance complianceExperience in member/customer service, preferably in banking or financial servicesStrong analytical, research, and problem-solving skillsProficiency in navigating multiple systems and performing accurate data entryEffective verbal and written communication skillsDemonstrates willingness to support and learn from senior team members; shares knowledge when prompted and participates in peer learning activitiesAbility to manage multiple priorities independently and within a team environmentCompetence in Microsoft Word, Excel, and related applicationsFamiliarity with Investor, Insurer, and Navy Federal guidelines as they relate to mortgage loan origination and mortgage servicingFamiliarity with Conventional, FHA, VA loans & RESPA guidelinesFamiliarity with Fannie Mae, Freddie Mac and/or VA mortgage servicing guidelinesExperience in managing multiple priorities independently and/or in a team environment to achieve goalsExperience in preparing accurate reports, maintaining data integrity within servicing systems, and supporting regulatory compliance through routine monitoring and documentation Desired Qualifications
Familiarity with Navy Federal mortgage products, policies, and proceduresExperience as a licensed insurance agent or property tax collector Additional Information
Hours:
Monday - Friday, 8:00AM - 4:30PM Location:
820 Follin Lane, Vienna, VA 221805510 Heritage Oaks Drive, Pensacola, FL 32526141 Security Drive, Winchester, VA 22602 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. • FORTUNE 100 Best Companies to Work For® 2026 • Yello and WayUp Top 100 Internship Programs 2025 • Computerworld® Best Places to Work in IT 2026 • Most Loved Workplace - America's Top Most Loved Workplaces® 2025 • 2025 PEOPLE® Companies That Care • Newsweek Most Trustworthy Companies in America 2026 • Military Times 2025 Best for Vets Employers • Forbes® 2026 America's Best Large Employers • Forbes® 2025 America's Best Employers for New Grads • Forbes® 2025 America's Best Employers for Tech Workers • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence • Military.com Top Military Spouse Employers 2025 • 2026 Handshake Early Talent Award • Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026 From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.