About this role
Who are we?
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Job Summary
The Senior Billing Analyst will act as the Global Single point of contact responsible for process improvements and support with Analytical work and Escalation for at least three of our Strategic Customers. This role supports billing accuracy, accounts receivable end-to-end, risk mitigation with direct accountability for customer experience.
Responsibilities
Lead Role
Monitor AR Aging, identify risk drivers, and take proactive actions to reduce aged debtReview accounts monthly with CSM/Sales/Customer (where applicable)Monthly Cash forecasting for Customer groupsMonthly Top 10 90+ Debt deck updates to be presented to GBCC LeadershipAttend Quarterly business reviews with Sales/CSM and CustomerAttend regional Customer meetings for tracking of global issuesCreation of Quarterly Executive decks, which is then presented to the Global Account Team and GBCC LeadershipMaintain global dispute tracker Customer Support
Identify upstream drivers of billing and receivables issuesWorks closely with cross functional organizations to respond to customer inquiries to investigate and work with the in-region Billing analysts and Credit Analysts to resolve the disputesResolve and track global billing issues as they arise working with the upstream teams to fix root cause problems (e.g. Pricing Agreement misalignment, Budgetary Quoting for PO Uplifts)Act as First Line Support for disputes and non-payment escalationsLead regional or global customer supportWork though Customer Handbooks (where applicable)Ensure new accounts are included in the Global Pricing Agreements Project Management
Participate on projects and ad hoc assignments as neededLead small projectsStreamlining of end-to-end processes System and Process Efficiencies
Ensure timely resolution of customer and internal cases in line with SLAsValidate data against executed contractsIdentify upstream drivers of billing and receivables issuesPartner with Sales, Operations, Pricing, Tax, and IT to drive permanent corrective actionsContribute to process improvements, automation initiatives, and control enhancements Reporting
Produce and appropriately file reportsCoordinate reporting globally or regionally Qualifications
Demonstrated experience in Billing, Accounts Receivable, Credit Control, or Invoice-to-Cash functionsDemonstrated experience managing collections and customer riskProficiency with ERP systems and Microsoft ExcelBachelor's degree preferred The targeted pay range for this position in the following location is / locations are:
Poland - Warsaw Office WAO : 109,000 - 175,000 PLN / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits
As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees. Core Benefits - Pension: You will be enrolled in the employee capital plan or pension, known as PPK, a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement. Private Medical Insurance: You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice, flexibility, and access to specialist care for short-term illness or injury and so on. Life and Accident Insurance: Equinix provides Life and Accident Insurance cover for its employees which you can enroll in. Other Benefits and Perks - Employees have the option to select and use from a wide range of other benefits including: Annual Leaves, Flex Wallet (flexible spending account), Multi-sport Card, Lunch Pass Card, Discount Portal, statutory allowances and reimbursements (remote working, corrective glasses reimbursement), and paid and unpaid leaves in line with local market practices and regulatory requirements. More details on eligibility and rules for leaves are in Equinix's HR policies. Eligibility and contribution requirements apply to some benefits, in line with company policy. Benefits are subject to specific plan/program or insurer terms and conditions, including changes at Equinix's discretion. Equinix will be compliant will regulatory requirements on benefits and leaves.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here. This posting is a new position within our organization.