About this role
Join a team where your ideas shape how people learn, grow, and succeed. You'll build modern, practical training that helps employees perform at their best from day one.
As an Instructional Designer in Chase Travel, you will partner with stakeholders to identify learning needs and deliver scalable, effective training solutions that support consistent, high-quality service.
Job responsibilities
Partner with stakeholders to identify training gaps and define learning objectivesDesign and develop engaging training materials, including e-learning, instructor-led guides, job aids, and assessmentsApply instructional design models (e.g., ADDIE, SAM) to create effective, scalable learning experiencesRefresh and improve training content based on feedback, industry trends, and updates to policies or proceduresLead train-the-trainer sessions to support consistent training deliveryManage multiple projects at once while delivering high-quality materials on time Required qualifications, capabilities, and skills
Bachelor's degree in Instructional Design, Education, or a related fieldExperience developing and improving training in a call center environmentStrong communication and interpersonal skillsExperience using e-learning platforms to deliver training materials Preferred qualifications, capabilities, and skills
Travel industry experienceExperience using project management practices to plan and deliver training initiatives
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.