About this role
Build the governance and insights that help teams run safer, stronger, and more consistent processes. You will influence how work is documented, measured, and improved across a fast-changing operating environment. You will partner with stakeholders globally to identify risk, strengthen controls, and improve outcomes. You will turn process and controls data into clear reporting that drives action. If you enjoy connecting people, process, and data to make meaningful change, this role is for you.
As a Business Process Management Senior Associate in the Process governance and assurance team, you will drive consistent oversight of end-to-end processes and the controls that support them. You will partner with cross-functional stakeholders to align how processes are executed and documented, prioritizing work based on risk. You will deliver reporting and analysis that highlights process health, control effectiveness, and improvement opportunities. You will help embed a proactive controls mindset that supports operational resilience and sustained performance.
Job responsibilities
Partner with leaders and stakeholders to align how processes are executed with how they are documentedIdentify and assess process risks, control gaps, and opportunities to strengthen design and executionFacilitate end-to-end process reviews, including documentation, walkthroughs, and validation activitiesPrepare audit-ready materials and coordinate responses to audit and review requestsDevelop governance routines that support consistent, timely, and well-controlled process executionProduce clear reporting on process health, control performance, and issue trends for stakeholder consumptionConsolidate insights from multiple data sources and dashboards into actionable themes and recommendationsSupport data visualization and automation efforts to improve consistency, transparency, and scalability of reportingLead data-informed process improvement and reengineering efforts to reduce risk and improve outcomesBuild alignment across stakeholders, drive decisions, and track execution of agreed actions Required qualifications, capabilities and skills
Experience in controls, risk management, process management, compliance, audit, or operational governanceDemonstrated knowledge of control design, risk assessment concepts, and metrics developmentProven ability to lead structured process reviews and identify objective improvement opportunitiesStrong analytical skills, with the ability to interpret data and communicate insights clearlyStrong written and verbal communication skills, including the ability to communicate with senior stakeholdersDemonstrated stakeholder management skills, including influencing without authorityDemonstrated ability to manage multiple priorities and deliver results under time pressureStrong organizational skills, including attention to detail and effective prioritizationDemonstrated sound judgment, professionalism, and discretion when handling sensitive topics Preferred qualifications, capabilities and skills
Experience with data management, reporting automation, and dashboarding toolsExperience supporting audit readiness and responding to audit or examination requestsExperience supporting process improvement programs, training, or change initiatives
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.