About this role
Who we are.
At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that's simple, efficient, and human.
Whether our customers live, work, travel or study abroad, we give them the confidence and peace of mind to embrace every journey and say "yes" to new possibilities.
The Manager- Client Management will be responsible for leading a team of Client Managers in addition to having individual responsibility for an assigned block of accounts. This management position is responsible for helping to execute the company strategy for customer satisfaction, persistence, profitability and the contribution to sales efforts.
What You Will Do:
Leverage your management skills to further develop a world-class Client Management team that is focused on delivering superior customer satisfaction, persistence, and profitability, supporting new business effortsDrive the retention of your team's customers by enabling your team to overdeliver on our promise of concierge level serviceManage your own book of business as assignedPrepare all renewal submissions, complete benefit and rate comparisons, and communicate strategies with the client for your individual block of businessDevelop and implement strategies related to the markets and accounts servedStay up to date on the markets, products, and competitiveness in the industryBuild and nurture an internal network to resolve escalated client issues quickly and effectivelySet an example for and coach your team to ensure strong relationships with clients and brokers by being an active presence in the marketplaceWork closely with the Vice President, Client Management and members of the Sales team to make sure that our products and services are meeting the needs of our corporate customersSupport the development of new products, services, and capabilities that lead to improved client satisfaction and retention About you:
You have a bachelor's degree plus at least 7 years of group life and health insurance experience as an Account Manager or Account Executive either within the health insurance industry or within a benefits brokerage environmentYou have at least 1 year of management experienceYou are willing to obtain an insurance license for the designated insurance line you will be working on within 6 months of your start dateIf you have experience or knowledge in international private medical insurance, that is a plusYou are acquainted with various underwriting practices including pooling, credibility, reserving and trendYou have knowledge of key regulatory and compliance issues, such as HIPAA and ERISAYou have a strong executive presence and effective presentation skillsYou can manage multiple clients, projects, initiatives and associates simultaneouslyYou bring solid client service problem-solving skills and can be flexible and adaptable to changes You are comfortable working with numbers. Your work is accurate and thoroughYou are a leader who can accept responsibility and be accountableYou have solid experience working in Microsoft Office suite and web browsersWe require the ability to travel occasionally for this position What you'll get in return:
Competitive base pay + annual bonus Competitive medical plansTelemedicine availablePaid parental leaveEmployee assistance and wellness support 24/7Free international healthcare coverage Other Great Perks:
Work abroad arrangements available Generous PTO accrual program with carry-over option9 paid holidays in addition to one floating holiday and one volunteer dayTuition reimbursementCareer/Learning and development opportunities401(k) with generous company matchPet insurance offeringsIdentify theft and legal coverages available Emphasis on well-being (Virtual well-being platform, monthly mindfulness events, and giveaways)