About this role
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
The position is a Seasonal Overnight position (40 hours per week) - Position pays $21 / hour
This position is located at Sky Harbor Airport Rental Car Center
Schedule:
Sunday - Thursday 9:30pm-5:30am
Tuesday - Saturday 9:30pm-5:30am
The position is SEASONAL (starting October 2026 and lasting no more than 180 days)
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other servicesUse Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingPerform miscellaneous and backup duties job-related duties as assignedSeek to improve job performance through self-assessment, skill development, training and goal settingMaintain a regular and reliable level of attendance and punctualityPerform miscellaneous job-related duties as assigned Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years of ageMust have a minimum of 2 years of customer service experience within the last 5 yearsMust have a minimum of 2 years of sales experienceMust be willing to work the overnight schedule Must have a valid driver's license with no more than 2 moving violations or at-fault accidents within the last 3 yearsNo drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Must not have interviewed with Enterprise for a customer service position at Sky Harbor in the last 12 monthsMust be willing to accept a seasonal position lasting no more than 180 days starting in October 2026. Candidates who are hired will not be eligible for any other opportunities at Enterprise Mobility for a minimum of 6 months following the end of seasonal employment.