About this role
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.
Overview:
An exciting opportunity exists within Enterprise Risk & Finance Application Production Services (ERF APS) for an experienced Application Support Lead to join the Global Financial Crimes (GFC) Application Production Services team supporting the firm's critical Sanctions technology portfolio.
This is a hands-on leadership role responsible for ensuring the stability, resiliency, and operational excellence of business-critical Sanctions and Anti-Money Laundering (AML) applications. The successful candidate will lead production support activities, drive continuous service improvement, strengthen operational risk management practices, and partner closely with technology, compliance, and business stakeholders to deliver highly available and resilient services.
This role offers a unique opportunity to develop deep expertise in Financial Crimes technology while supporting applications that enable the firm's regulatory compliance and risk management objectives. The position provides broad exposure to enterprise technologies including Hadoop, Teradata, Informatica, and cloud-based monitoring platforms, while advancing knowledge of application resiliency, incident management, problem management, observability, and automation practices.
The ideal candidate is a proactive technology professional with strong technical and analytical capabilities who thrives in a fast-paced production environment and is passionate about operational excellence, service reliability, and continuous improvement.
You will play a critical role in protecting the bank and its customers by supporting technology solutions that help identify, prevent, and manage financial crime risk. This position offers the opportunity to combine technical leadership, operational excellence, and risk management expertise while working with some of the firm's most critical regulatory applications.
Responsibilities:
Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectivesFacilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skillsManages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are metManages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organizationContributes to the technology strategy for their technical domainCreates an inclusive and healthy working environment and helps to resolve organizational impediments/blockersEnsures that execution is aligned with product strategy by working with product management and other stakeholdersLead day-to-day production support activities for the Global Financial Crimes Sanctions portfolio, ensuring platform stability, availability, and performanceDrive rapid diagnosis, triage, and resolution of production incidents, minimizing customer and business impactManage application health, operational risk, audit findings, and compliance obligations while driving remediation and control improvementsPartner with business, compliance, risk, infrastructure, and development teams to ensure effective support of critical Financial Crimes applicationsProvide leadership during major incidents and production events, coordinating technical teams through resolution and recovery activitiesConduct root cause analysis and implement sustainable corrective actions to prevent recurring issuesMonitor and manage complex batch processing environments, ensuring timely completion of critical business workflowsLead application resiliency, business continuity, and disaster recovery testing activities to ensure operational readinessDrive automation initiatives, observability enhancements, and process improvements to reduce operational toil and improve service reliabilityDevelop and maintain operational procedures, support documentation, runbooks, and knowledge management artifactsDeliver executive-ready communications, operational reporting, and service performance metrics to stakeholders and leadershipFoster a culture of accountability, continuous improvement, collaboration, and operational excellence across the support organization Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work. Required Qualifications:
10+ years of experience supporting enterprise applications within large-scale, highly regulated environmentsProven experience leading production support teams and managing mission-critical applicationsStrong technical and analytical skills with experience supporting both proprietary and vendor-based technology solutionsExperience supporting applications within financial services, banking, or other regulated industriesDemonstrated experience managing production incidents, service restoration efforts, and problem management activitiesStrong understanding of operational risk, audit, control, and compliance requirementsExcellent verbal and written communication skills with the ability to influence and engage stakeholders at all levels, including senior leadershipHands-on experience with:Unix/Linux environmentsSQLAutosys or comparable enterprise scheduling platformsMonitoring and observability tools including Splunk and DynatraceStrong understanding of ITIL practices, including Incident, Problem, Change, and Knowledge ManagementKnowledge Financial Crimes, or regulatory compliance domains (Sanctions, AML) Desired Qualifications:
Familiarity with ServiceNow, Remedy, MyITSM, or other enterprise service management platformsExperience driving operational transformation, automation, and observability initiativesKnowledge of application resiliency, disaster recovery, and business continuity frameworksStrong critical thinking and problem-solving abilities with a focus on long-term sustainable solutionsAbility to manage multiple priorities and make effective decisions in high-pressure situationsExperience presenting operational updates, risks, and recommendations to senior managementWillingness to participate in rotational on-call support for critical production systems as requiredAware of SRE (Site Reliability Engineering) practices and methodologiesExperience with application support on platforms:Hadoop ecosystem technologiesInformatica and ETL processes Skills:
InfluenceRisk ManagementSolution DesignStakeholder ManagementTechnical Strategy DevelopmentAnalytical ThinkingApplication DevelopmentCollaborationResult OrientationSolution Delivery ProcessAgile PracticesArchitectureAutomationData ManagementDevOps Practices Shift: 1st shift (United States of America)
Hours Per Week: 40