About this role
Job Description Summary Through ownership of the Fleet operational process and the suppliers that administer it, ensure a professional & proactive service to GE Vernova through building effective relationships with our customers, coordinating all the administrative activities that facilitate the smooth and efficient running of the fleet.
Job Description
Responsibilities Ensure timely communication with our internal customers to resolve requests and issues in a professional and courteous manner, that aligns with the operational and strategic aims of the CompanyDevelop a strong working relationship with the wider GE Vernova Fleet stakeholder teams and our Fleet vendors through timely and accurate administration of Fleet processes, ensuring effective communication and early identification of requirements & any service issuesProvide and maintain accurate documentation and reports related to FleetProactively seek customer feedback to identify areas for process improvement, standardization and efficiency within assigned processAdvise on complex questions/requests from the HR and Total Rewards community concerning the area of expertise in professional, courteous & timely mannerEnsure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE Vernova policy requirementsConsistently follow defined processes, challenging steps that may not make sense / add value to drive continuous improvement.Maintaining Workday and Fleet inventory, ensuring highest standards of completeness, accuracy and compliance with relevant legislation and policiesPlan, organize, and direct fleet management operations including vehicle procurement, maintenance, repair, and disposalReconcile fleet records against fleet vendor and insurance company to ensure accurate billing Qualifications: Bachelor's degree from an accredited university or collegeFluency in English with polite, professional communication skillsExperience of customer service desk case management (ServiceCloud or similar)Strong IT skills including Excel, Word and Case Management ToolsDecisiveness, self-motivation and ability to work with minimal supervisionAbility to prioritize multiple tasks & work to deadlines
Desired Characteristics: Prior experience of a similar role supporting field service engineers fleet in power generation, oil & gas, nuclear, and wind power markets is an advantageProven ability to work professionally & proactively with a remote client baseExperience in HR or Operations process ownership role in a fast-paced, customer-oriented environment is an advantage. Process mind-set, understanding of core Fleet operational processesSupportive and enthusiastic team player
Additional Information
Relocation Assistance Provided: No