About this role
Overview To plan and manage instructional design projects and initiatives within the business unit and/or across the organization. Develop instructional courses tailored to meet the desired learning outcomes and needs of Navy Federal and the learners. Collaborate to implement strategies for educating and training employees to achieve higher levels of performance. Utilize a variety of techniques to define and sequence instructional content and strategies. Create curricula by quickly and efficiently learning/processing large volumes of information and by conducting research on subject matter. Remain supportive of business unit/organizational training needs and refresh the training and materials as needed throughout its lifecycle. Work under minimal supervision.
Responsibilities
Advise and assist trainers on course evaluation resultsCollaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elementsConduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performanceCreate and edit new LMS learning activities; set up required training assignments in LMS; create custom LMS reportsCreate dynamic instructional and training materials using current technologies including references and support tools that reinforce training, increase efficiency and help produce error-free workDevelop and test course content, training games, graphic designs and other technology driven productsDevelop classroom, on-line and/or independent learning program content that transfers knowledge effectively and brings about desired behavior changeDevelop instructional strategies and courses for a business unit and/or cross-company products and skillsEvaluate the effectiveness of courses, learning products and delivery methods to ensure that the desired learning objectives and goals are achievedInvolved in instructional design project teams with multiple deliverables, significant risk and complexitySelect most effective instructional approach including a blend of instructor-led and/or self-directed techniquesSelect, modify, or establish a design and development model appropriate for a given project; analyze learning needs to assist in establishing learning objectivesTrain internal team members on effective use of classroom materials including ILT and VILT and environmentsValidate and integrate feedback, assessments and course evaluations into current and new training course content and/or delivery vehicleConduct presentations for various groups including executive leadershipPerform other duties as assigned Qualifications
Ability to adapt to fluctuating work-flowAbility to compile, organize and present information clearly and conciselyExperience in evaluating the effectiveness of courses and learning products and delivery methodsExperience in researching/writing course content and/or developing courses, demonstrations, graphic designs and other technology driven productsAdvanced knowledge of instructional theories, educational psychology, educational theory, tools and resourcesWorking knowledge of instructional design to develop courses for products, processes and/or skillsAdvanced skill to successfully influence, lead and/or guide others towards goalsEffective database and presentation software skillsEffective organizational, planning and time management skillsEffective research, analytical, and problem solving skillsEffective skill capturing and translating processes and requirements into easily understood termsEffective skill collaborating with various external and internal technical and/or functional contactsEffective skill communicating with all levels within an organizationEffective skill in assessing organizational training needs and researching topics for course developmentEffective skill in building strategic and execution-focused plans and alliances with partner leadershipEffective skill interacting tactfully and effectively in difficult situationsEffective verbal and written communication skillsEffective word processing and spreadsheet software skillsBachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience Desired Qualifications
Experience in multi-media trainingWorking knowledge of Navy Federal products, services, programs, policies and procedures Additional Information
Hours:
Monday - Friday, 8:00AM - 4:30PM Locations:
5510 Heritage Oaks Drive, Pensacola, FL 32526141 Security Drive, Winchester, VA 22602 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. • FORTUNE 100 Best Companies to Work For® 2026 • Yello and WayUp Top 100 Internship Programs 2025 • Computerworld® Best Places to Work in IT 2026 • Most Loved Workplace - America's Top Most Loved Workplaces® 2025 • 2025 PEOPLE® Companies That Care • Newsweek Most Trustworthy Companies in America 2026 • Military Times 2025 Best for Vets Employers • Forbes® 2026 America's Best Large Employers • Forbes® 2025 America's Best Employers for New Grads • Forbes® 2025 America's Best Employers for Tech Workers • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence • Military.com Top Military Spouse Employers 2025 • 2026 Handshake Early Talent Award • Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026 From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.