About this role
Location:
Rosedale Office Building
Department:
Enterprise Systems
Shift: First Shift (United States of America)
Standard Weekly Hours:
40
Summary:
About Us & The Opportunity
At Cook Children's, technology isn't just infrastructure-it's a lifeline that supports safer care, better outcomes, and meaningful patient experiences.
As an IT Asset Management Senior Analyst, you will play a critical role in shaping how technology is managed, optimized, and trusted across our organization. Your work will not only improve systems-it will help clinicians focus on what matters most: caring for children.
If you're energized by turning complex data into clear insights, improving team processes, and building smarter, more reliable systems, this is your opportunity to make a real impact in a mission-driven, collaborative environment.
What You'll Do (and What You'll Achieve)
In your first 6-12 months, you will:
Strengthen our IT Asset Management program by leading initiatives that improve visibility, accuracy, and lifecycle governance across hardware and software assetsTransform data into actionable insights by analyzing asset and CMDB relationships to uncover inefficiencies, reduce risk, and identify cost-saving opportunitiesElevate ServiceNow capabilities by optimizing HAM Pro/Enterprise functionality and improving discovery, reconciliation, and reporting processesDrive process improvements that simplify workflows, increase automation, and enhance the experience for internal stakeholdersPartner across IT, clinical, and business teams to align technology with real-world needs and improve outcomesContribute to strategic direction by influencing roadmap decisions and advancing a mature, forward-thinking ITAM practice What You'll Bring
Qualifications
Minimum 2 years of direct Hardware or IT Asset Management experienceProficiency in ITIL and ITAM frameworks, including CMDB relationships, data models, and discovery/reconciliation processesAssociate Degree in Business, Information Systems, or a related field Equivalent Experience:
In lieu of a degree: 4 years of direct IT Asset Management experience plus a High School Diploma Preferred Qualifications
3-5 years of hands-on experience with ServiceNow Hardware Asset Management or 7+ years of broader ITAM experienceStrong working knowledge of ServiceNow ITAM, especially HAM Pro or EnterpriseDeep understanding of ITIL/ITAM frameworks, CMDB structure, and lifecycle management best practicesProven ability to analyze complex datasets and translate findings into actionable business improvements Nice to Have
Experience with Software Asset Management (SAM) and integration into a mature ITAM programRelevant certifications (e.g., ITIL, CSAM, CHAMP, CITAM)Experience in healthcare or regulated environmentsPassion for continuous improvement and building scalable, sustainable processes What We Offer
Meaningful work that directly supports patient safety and care outcomesA collaborative culture grounded in accountability, innovation, and shared purposeCompetitive compensation aligned to experience and impactComprehensive benefits: health, dental, vision, and retirement plansProfessional growth through certifications, training, and career developmentStrong work-life balance with a consistent first-shift scheduleA team that values your ideas, voice, and development Ready to Make an Impact?
If you're ready to build smarter systems, drive meaningful change, and contribute to a mission that truly matters, we'd love to hear from you.
Apply today and help us deliver technology that empowers exceptional care.
About Us:
Cook Children's Health Care System
Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents.
Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.