About this role
Help protect customers and strengthen trust by delivering high-quality fraud support in a fast-paced environment. You will combine customer care with investigation skills to identify concerns, take appropriate action, and resolve cases efficiently. You will collaborate with teammates to improve processes and share insights that enhance prevention and detection. If you enjoy problem-solving and clear communication, this role offers meaningful impact with every interaction.
As a Fraud Specialist in our Fraud Operations team, you will support customers through phone and chat while identifying and responding to suspected fraudulent activity. You will use sound judgment to investigate concerns, explain next steps clearly, and help protect customers and the organization from loss.
#ICBCareer
Job responsibilities
Review onboarding exceptions and decide whether to proceed based on defined criteriaReview transaction exceptions and contact customers when needed to validate activityIdentify, document, and resolve fraud-related issues reported by customersVerify customer details and review security information and account activity to determine the suspected fraud typeInitiate and manage investigations by capturing required details and setting appropriate case actionsAnalyze fraud trends and recommend procedure and strategy improvements to strengthen prevention, detection, and customer experienceInvestigate cases for potential recovery opportunities and appropriate follow-up actionsMitigate losses from high-risk and fraudulent monetary and non-monetary transactions by taking timely actionFollow applicable regulatory, legal, policy, and audit requirements in all case handlingProvide customer support for everyday account servicing needs, including disputes or claims, payments processing, and general account maintenanceCapture, track, and resolve customer complaints within agreed service levels Required qualifications, capabilities and skills
1 year of experience in a fraud contact center environment supporting card customersBaseline knowledge of fraud prevention and detection in a financial services settingCompleted at least 2 years of college, a 2-year vocational or certificate course, or high school graduateMust be willing to start in August 2026Must be willing to work rotating schedules and shiftsMust be willing to work fully onsiteAbility to support customers across phone, chat, and back-office work as neededStrong verbal and written communication skills for both external and internal customersProficiency with Windows operating systems and Microsoft Office tools Preferred qualifications, capabilities and skills
Experience supporting more than one line of businessExposure to fraud investigation workflows across multiple case types or queuesExposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.