About this role
Who are we?
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Job Summary
The Strategic Client Executive / Global Account Manager is responsible for owning the commercial success, growth, and long-term platform expansion of one or more of Equinix's most strategic global customers within a global account framework.
This role operates in a highly complex, matrixed environment with sophisticated customers, advanced procurement organizations, legacy contracts, and multi-year architectural and commercial dependencies.
The Strategic Client Executive provides end-to-end commercial leadership across the account lifecycle-driving demand, shaping customer architecture decisions, protecting revenue, and ensuring a consistent, high-quality global customer experience.
The role serves as the single point of accountability for sustained, profitable growth, revenue protection, executive engagement, and disciplined execution, while leading a virtual, cross-functional account team across regions and functions.
Responsibilities
Strategic Account Ownership & Growth
Own sustained, profitable growth for assigned strategic accounts, proactively shaping demandTranslate customer business priorities and technology direction into a documented multi-year vision and growth roadmap, used as the internal operating planBalance long-term platform positioning with near-term business, exercising sound judgment on opportunity prioritization, pursuit, delay, or de-commitmentSource and co-create opportunities within the region in close alignment with global account leadershipBuild a predictable run rate whilst developing large strategic initiativesMaintain disciplined pipeline management, forecast accuracy, and CRM rigor Architecture & Platform Leadership
Lead future-state infrastructure and platform discussions with customers, confirming Equinix as a long-term digital infrastructure and interconnection partner,Influence customer architecture decisions across colocation, interconnection, and built to suit data centers to drive durable platform expansionAnchor commercial discussions in customer outcomes, business value, and long-term architectural directionEnsure interconnection is positioned as a strategic enabler in all relevant strategic account conversations Revenue Protection, Renewals & Account Health
Own the full commercial lifecycle of the account, treating growth and retention with equal rigorAnticipate any risk to revenue retention early and lead proactive, coordinated renewal strategiesAlign closely with CRO partners including Customer Success, Sales, and Operational teams to protect long-term account health and prevent churnLead timely contract negotiations and ensure alignment to RFS and billing milestones Executive Engagement & Influence
Build and maintain purposeful, outcome-driven senior relationships across customer organizationsEngage effectively across infrastructure, platform, network, application, procurement, and business leadership functionsDemonstrate executive presence and credibility with advanced technical and procurement stakeholdersInfluence outcomes within complex, global buying processes and matrixed account structures without direct authorityUse executive engagement to advance multi-year growth initiatives, platform expansion, and architectural evolution Execution, Operating Rigor & Accountability (EDGE)
Run the account as a business with discipline, clarity, and accountabilityLead a virtual, cross-functional account team with clear priorities, ownership, and delegationSurface risks, delays, and strategic drift early with transparent communicationTake ownership of outcomes-wins, losses, delays, and trade-offs-and course-correct decisivelyOperate within the required Equinix sales and execution methodologies Qualifications
Proven experience managing large, complex strategic or global accounts in a matrixed environment is mandatoryDemonstrated success driving sustained, profitable growth and influencing senior stakeholders without direct authorityStrong commercial acumen with the ability to balance long-term strategy and near-term executionExperience engaging advanced procurement, technical, and executive audiencesDisciplined operator with strong forecasting, pipeline, and execution rigorExperience within digital infrastructure, cloud, data centers, interconnection, or adjacent technology ecosystems preferred Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here. This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.