About this role
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
Overview:
The Community Specialist supports multiple onsite operations by producing a high volume of administrative deliverables and tasks. The ideal candidate will work well independently and digitally, with shifting priorities and varying demands.
Duties/Responsibilities:
· Customer Service: Provide top-tier service to clients, customers, vendors, and coworkers, ensuring timely follow-up and resolution of issues with professionalism and respect. · Revenue Protection: Create revenue protection notices for onsite staff and manage collections for current and past residents. · Application & Lease Management: Overview and audit approved applications, collect holding deposits, and prepare move-in lease documentation. Prepare and send lease renewal offers, process move-outs and complete Financial Move Out Statements. Manage supplemental programs like renters' insurance and assist with communications as needed. · Reporting & Analysis: Generate reports, perform audits, and conduct analysis as required. · Compliance: Ensure adherence to all federal, state, and local landlord/tenant laws, fair housing regulations, and company policies. · Team Collaboration: Uphold company policies and demonstrate IDM's Core Values while collaborating effectively with internal and external stakeholders. Required Skills/Abilities: · 1-3 years relevant property management experience required, preferably conventional · Excellent time management skills with the propensity to be a leader · Team player, willing to go the extra mile to provide concierge level customer service · Effective communicator; both written and verbal · Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder · Well versed in property management software and technologically savvy · Some understanding of preventative and ongoing property maintenance