About this role
Job Description:
Job description: Customer Service Representative Reports To: Customer Service Manager Job Summary The Customer Service Representative is responsible for interacting with customers to provide information, resolve issues, and ensure a positive customer experience. This role involves handling inquiries via phone, email, chat, or in person while maintaining professionalism and efficiency. Key Responsibilities
• Respond to customer inquiries via phone, email, live chat, or in person. • Resolve product or service issues by clarifying customer concerns and determining appropriate solutions. • Process orders, returns, exchanges, and refunds. • Maintain accurate customer records and update account information. • Escalate complex issues to appropriate departments when necessary. • Follow up with customers to ensure resolution and satisfaction. • Provide product and service information to customers. • Meet performance metrics such as response time, resolution time, and customer satisfaction. Required Qualifications
• High school diploma or equivalent (Associate's or Bachelor's degree preferred). • Previous customer service experience preferred (1+ years). • Familiarity with customer support software, CRM systems, or call center tools. • Basic computer skills (Microsoft Office, email systems, data entry).
• Skills & Competencies
• Excellent verbal and written communication skills. • Strong problem-solving and conflict resolution abilities. • Active listening skills and empathy. • Ability to multitask and manage time effectively. • Patience and professionalism under pressure. • Attention to detail and accuracy. Work Environment
• Office or call center setting. • May involve sitting for extended periods. • Possible evening, weekend, or holiday shifts depending on business needs. • Must be available to work a minimum of two (2) Saturdays per month. • Must be available to close at least two (2) evenings per week based on business needs and scheduling requirements. Benefits
• 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location In Person
Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.