About this role
Day (United States of America)
Epic Analyst - ClinDoc & Stork
EDUCATION:
• A bachelor’s degree is preferred.
EXPERIENCE:
• Clinical operations experience • Epic end-user or application support experience • Experience supporting clinical applications or healthcare environments. • Epic certification is preferred.
JOB RESPONSIBILITIES:
• Act as the main support contact for the application's end-users, addressing and resolving any issues that arise. • Collaborate with various teams to identify and resolve issues impacting application performance and user experience. • Guide workflow design, system build, and testing, and tackle technical challenges associated with Epic software. • Manage system changes as per user requests and organizational needs. • Function as a liaison between end-users, Epic implementation staff, and business stakeholders to ensure system functionality meets business requirements. • Maintain regular communication with Epic representatives and participate in weekly project team meetings. • Engage with the business community and end-users to understand operational needs and direct workflow configurations. • Lead training initiatives and support end-users with troubleshooting and problem-solving. • Consistently review project status and issues with leadership, ensuring project deliverables and timelines are met. • Conduct weekly team meetings to discuss project deliverables, shared issues, user concerns, budget, and milestones.
WORKING CONDITIONS:
• Fast-paced office environment. • After hours, weekend, and holiday work will occasionally be required as determined by the Manager of EPIC IT Clinical Applications to support software/hardware patches, upgrades, downtimes, and potential disasters. • Work requires regular speed, accuracy, and adeptness to operate a limited range of equipment. • Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens.
EQUIPMENT / WORK AIDS / LICENSURE:
• Epic certification is preferred and will be required. Candidates will receive comprehensive training at Epic and must complete certification and tests to gain in-depth knowledge of the software. • Some Epic application analyst roles may require a RN, Pharm. D., Licensed Medical Technologist, or other clinical certification depending on the areas supported.