About this role
Sales Support Status: Regular, Location: Calgary, Alberta
Job Description This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers. MAIN RESPONSABILITIES:
• Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs; • Respond to customers' inquiries in a timely manner, with assistance from other team members if needed; • Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager; • Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards; • Proactively suggest associated and/or alternate products as needed; • Promotes focus product items; • Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc. • Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis, (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned tasks); • Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities; • Support in other tasks as needed (purchasing / inventory management).
QUALIFICATIONS:
• Grade 12 minimum completed; Ideally 1-2 years of related experience; • Strong communication and people skills, initiative; • Good knowledge of Microsoft Office (Word, Excel, OUTLOOK); • Interest and capability in performing sales duties and purchasing / inventory management functions as needed; • Good knowledge of English and/or French written and spoken; • Strong ability and desire to develop and grow skills.
This is a position with potential for growth.
What’s in it for you We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making and offers great career opportunities. What sets us apart is our:
• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.
Among our benefits:
• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee’s children.
• Charging terminals available at our facilities.
• Years of Service Recognition Program.
Come build your career with us, a growing network where our people make it happen! Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.