About this role
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
As Enterprise Architecture Professional you will be responsible for supporting the service process owner and performance insights to ensure delivery of the business agenda. You will also be responsible for identifying and delivering agreed improvements to the process, tools, and technology utilized in the core operational support process.
This role will provide you the opportunity to lead key activities to progress your career. These responsibilities include some of the following:
• Support the overall design authority for the architecture process
• Maintain a detailed understanding of the underlying service landscape and the tools/platforms used to generate metrics and performance data
• Perform as a process expert at extracting and analyzing data from a diverse range of sources
• Participate in internal and external benchmarking exercises
• Support regular reporting including those reports related to value measures and voice of customer to support the service agreement
• Manage standardized reports and metrics that look at the Core Operational Support Processes
• Work with the account management teams to provide real customer insights on how services are performing and perceived by the end user
• Provide ad-hoc reporting to service lines when requested to support service improvement and transformation activity
• Ensure documentation and training is current for how reporting, metrics and insights are created
Why you? Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals:
• Bachelor’s degree
• Experience extracting, analyzing, and presenting data
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
• Bachelor’s degree in Statistics or Mathematical components
• Current practical experience of service management
• Proven skills working across multiple groups in multiple regions
• Logical mindset with the ability to prioritize multiple tasks while maintaining focus under pressure
• Knowledge in managing customer performance metrics
• Demonstrated analytical and problem-solving skills with strong attention to detail
• Demonstrated initiative, judgment and discretion while handling information
• Demonstrated ability to manage multiple projects concurrently
Job Posting End Date 2026-09-26 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.