About this role
Nalco , an Ecolab Company, is seeking a Lead Field Service Rep in our Energy Services group. The Lead Field Service Rep will primarily be responsible for providing contractual services and assist customers with problem solving support regarding their products/applications/solutions.
What’s in it For You:
• Flexible, independent work environment where you will manage a monthly schedule
• Access to best in class resources, tools, and technology
• Develop your career as you drive growth
• Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment
• Competitive base salary benefits package starting day 1 of employment, including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!
What You Will Do:
• Solve a wide range of complex, multi-disciplinary problems
• Assume lead role in maintaining troubleshooting guides/bulletins and distribution to departments when required
• Prepare reports detailing problems and solutions to initiate necessary corrective product modification and/or recommend process changes
• Conduct site surveys, product/application audits
• Inventory management of chemical delivery systems
• Collect samples for monitoring chemical program
• Deliver chemicals to customer as needed
• Conduct field evaluations of new products
• Lead appropriate pre-trial surveys for site visits
• Interact with appropriate internal and external customers and resources
• Maintain accurate records based on information gathered during trials and surveys
• Create troubleshooting service guides and bulletins on existing products
• Coordinate and manage sampling and inventory schedules
• Coordinate implementing solutions with customers
• Assist sales in preparing business proposals
• Participate in design reviews, new applications and start-ups evaluations
• Assist in critiquing products serviceability, performance and reliability
• Provide customers with expert technical service in all major applications
• Serve as a Mentor for all levels of Service Reps
• Support and be committed to the teams Quality Improvement Process
• Promptly report every incident, accident, injury or applicable near miss to next level management
• Provide on-site field service (on the phone or on-site)
Physical Demands:
• Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high
Minimum Qualifications:
• 2 years of education beyond high school in college or technical school
• Ability to travel within a geographic territory
• Ability to travel overnight for business
• Must have a valid Driver’s License and acceptable Motor Vehicle Record
• No immigration sponsorship offered for this role
Preferred Qualifications:
• Associates degree in Engineering (Chemical, Mechanical, Industrial), Life Sciences (Biology, Chemistry, etc.) or Trade School Certification
• 4 years of successful technical sales or field sales support experience
• Must have knowledge of and experience in materials, scheduling and inventory processes
• Experience in oil and gas industry preferred
• Previous Refinery/Petrochemical experience
• Water treatment or specialty chemical industry experience
• Working knowledge of boilers, cooling towers, and wastewater treatment systems
• High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
• History of working in a field that required autonomy and self-motivation
• Excellent communication skills
• Excellent organizational skills
• A strong work ethic and ability to multitask