About this role
Key Responsibilities 1. Innovation & AI Enablement
• Support the exploration, monitoring the development, testing, deployment, and monitoring of AI-powered operational tools (e.g., document extraction, intent identification, and process automations). • Collaborate with technology and operations teams to ensure AI solutions are integrated seamlessly into existing operational workflows. • Monitor the efficacy of automated tools and refine logic/parameters to improve accuracy and throughput.
2. Operational Transformation & Innovation
• Support the exploration and identification of new initiatives aimed at optimizing operational workflows, specifically focusing on increasing Straight-Through Processing (STP) rates. • Identify opportunities to eliminate manual touchpoints through digital adoption and process re-engineering. • Conduct feasibility studies for emerging digital solutions, balancing operational risk with the potential for increased efficiency and cost reduction. • Collaborate with cross-functional "squads" to design and prototype scalable, empathy-driven solutions that transition operations from traditional manual processing to digital-first models.
Required Qualifications
• Education: Degree in Business, Finance, Engineering, Data Science, or a related field. • Experience: 2–4 years of experience in Banking Operations, Strategy, or Transformation roles. • Technical Skills: • Prior experience with Generative AI tools or Intelligent Automation (e.g. RPA/OCR) is a distinct advantage • Strong analytical mindset with the ability to distill complex problems into structured solutions. • Excellent stakeholder management and communication skills. • Proactive, adaptable, and comfortable working in a fast-paced transformation environment.
Location: Jakarta Head Office Job: COO Office/Business Mgt & Support Schedule: Regular Employee Status: Full time