About this role
Job Title Assistant Facility Manager - Soft ServicesJob Description Summary Job Description Key Responsibilities Operations Management
• Supervise day-to-day housekeeping and soft service operations. • Ensure cleanliness and hygiene standards are maintained across all facility areas. • Monitor vendor performance and ensure compliance with service level agreements (SLAs). • Conduct routine inspections and audits of facilities and service areas. • Coordinate pest control, waste management, landscaping, and pantry services. Team Management
• Manage housekeeping staff and service providers. • Prepare duty rosters, shift schedules, and manpower planning. • Conduct staff briefings, training, and performance monitoring. • Ensure proper grooming, discipline, and attendance of service teams. Quality & Compliance
• Ensure compliance with health, safety, and environmental regulations. • Implement standard operating procedures (SOPs) for soft services. • Maintain records of inspections, audits, and corrective actions. • Support quality improvement initiatives and customer satisfaction programs. Customer Service
• Attend and resolve occupant/client complaints related to housekeeping and facility services. • Maintain high levels of customer satisfaction through proactive service delivery. • Coordinate with stakeholders to address service requirements and special events. Inventory & Cost Control
• Monitor consumption of housekeeping materials and pantry supplies. • Maintain inventory records and ensure optimal stock levels. • Assist in budgeting, procurement, and cost-control initiatives. • Verify vendor invoices and service completion reports. Required Qualifications
• Bachelor's degree in Hospitality, Hotel Management, Facilities Management, Business Administration, or related field. • 2 to 5 years of experience in housekeeping, facility management, or soft services operations. • Experience in managing outsourced vendors and housekeeping teams preferred. Key Skills
• Housekeeping Operations Management • Vendor & Contract Management • Customer Service Orientation • Team Leadership and Supervision • Communication and Interpersonal Skills • Problem Solving • Reporting and Documentation • MS Office (Excel, Word, PowerPoint) • Health, Safety & Hygiene Compliance Key Performance Indicators (KPIs)
• Housekeeping audit scores • SLA compliance • Customer satisfaction ratings • Complaint resolution turnaround time • Budget adherence • Hygiene and safety compliance levels • Vendor performance scores Preferred Certifications
• Facility Management Certification • Housekeeping Management Certification Occupational Health & Safety Training
INCO: “Cushman & Wakefield”