About this role
Job Title Assistant Facility Manager - Soft ServicesJob Description Summary Job Description To assist in managing and delivering high-quality soft services (housekeeping, pest control, landscaping, waste management, etc.) within the facility, ensuring compliance with standards, client requirements, and health & safety regulations.
Key Responsibilities: Operations Management
• Supervise daily soft services operations including housekeeping, pantry, pest control, and landscaping. • Ensure adherence to SOPs and service level agreements (SLAs). • Monitor cleanliness and hygiene standards across the facility. Team Supervision
• Manage and guide housekeeping staff, pantry boys, and other soft service personnel. • Conduct regular training and performance reviews. Vendor Coordination
• Liaise with third-party vendors for pest control, laundry, and other outsourced services. • Verify vendor compliance with contractual obligations and quality standards. Budget & Inventory Control
• Assist in preparing budgets for soft services. • Monitor consumption of cleaning materials and pantry supplies; maintain stock levels. Compliance & Safety
• Ensure compliance with health, safety, and environmental regulations. • Conduct regular audits and inspections to maintain hygiene standards. Reporting & Documentation
• Maintain daily, weekly, and monthly reports on soft services performance. • Track attendance and productivity of staff.
Skills & Competencies:
• Strong knowledge of housekeeping and hygiene standards. • Vendor management and negotiation skills. • Good communication and interpersonal skills. • Ability to handle emergencies and resolve issues promptly. • Proficiency in MS Office and facility management software.
Qualifications & Experience:
• Graduate in any discipline (preferably Hotel Management or Facility Management). • 8–10 years of experience in soft services within facility management
INCO: “Cushman & Wakefield”