About this role
Job Title: D365 CRM - Cloud Solution Architect Job Description The CRM CSA (Cloud Solution Architect) within CSA Global Delivery plays a pivotal role in enabling customers to adopt and optimize Microsoft Dynamics 365 Customer Engagement (CRM) solutions. This is a customer-facing, consulting-oriented role that combines deep technical expertise with strategic advisory skills to deliver scalable, secure, and high-performing business applications across global engagements.
Key Responsibilities
• Solution Architecture & Design • Architect end-to-end Dynamics 365 CRM solutions, including Sales, Customer Service, Field Service, and Customer Insights. • Design integrations with Power Platform (Power Apps, Power Automate) and external systems. • Ensure adherence to best practices for performance, scalability, and security.
• Deployment & Optimization • Lead CRM infrastructure installation, configuration, and cloud migration. • Perform environment health assessments, performance tuning, and data recovery planning. • Drive upgrades across CRM versions (CRM 2015+ to Dynamics 365 Online).
• Customer Engagement • Act as a trusted advisor to technical decision-makers and business stakeholders. • Conduct design workshops, proof-of-concepts, and technical training sessions. • Align solutions with customer success plans and business outcomes.
• Governance & Lifecycle Management • Implement Power Platform governance and Center of Excellence practices. • Manage Application Lifecycle Management (ALM) for CRM and Power Platform solutions.
Required Skills
• Technical Expertise • Deep knowledge of Dynamics 365 Customer Engagement and Power Platform. • Proficiency in CRM customization (data model, forms, views), JavaScript, C# .NET, plugins, workflows. • Strong understanding of SQL, IIS, networking, and client-side troubleshooting.
• Consulting & Delivery • Experience in customer-facing roles with strong problem-solving and troubleshooting skills. • Ability to work collaboratively in global, cross-functional teams.
• Certifications • Advanced Microsoft certifications in Dynamics 365 and Power Platform are highly desirable.
Desired Qualifications
• Experience authoring technical training and leading workshops. • Familiarity with governance strategies, environment planning, and security roles. • Knowledge of CRM integrations and cloud migration best practices.
Location: EGY Work-at-Home Language Requirements:
Time Type: Full time