About this role
Located in: Fairfield, New Jersey 07004
Responsible for ensuring exceptional patient experience through efficient and effective management of the practice operations and finances. Ensures the well-being of the patients, providers, and staff. Serves as a liaison between providers and office employees, and between the practice and other clinical and administrative areas.The duties include, but are not limited to:
• Oversees all aspects of the patient experience. Including, but not limited to, scheduling, registration/check-in, and billing. • Responsible for correct posting and reconciliation of time-of-service money. • Communicate insurance/payment related patient complaints to Revenue Cycle Management and ensures that all patient concerns are addressed and closed. • Responsible for the Accounts Payable function including monitor/review for accuracy all incoming invoices and prepare for submission to Accounts Payable Department. • Manage nonclinical office staff including recruiting/hiring, training, coaching, and counseling, performance, terminations, and payroll. • Ensure compliance of Consensus policies, procedures, maintain licensures. • Drive practice performance improvement activities, including, but not limited to, increasing patient volume, evaluating expense reduction opportunities, and supporting the integration of various initiatives and technology. • Maintain files in accordance with CMG policy and Federal guidelines • Assure the OSHA and HIPAA compliance has been met yearly • Address, review and ensure proper communication and closure of patient complaints • Ensure proper supply inventory and storage (medical and administrative) • Manage buildings, extensions, repairs, decorations, and fixtures in conjunction with other managerial staff in the building. • Organize/sort/route all office correspondence, mail, postage. • Work with the home office to coordinate marketing and advertising. • Assure compliance with all state and federal regulations. • Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies. • Performs miscellaneous job-related duties as assigned Qualifications or Education, Training and Experience
• High school diploma, or GED required • Five years of medical assistant experience strongly preferred • Hold Current CMA (Certified Medical Assistant) Certification • Strong patient service and management skills required • Knowledge of computer accounting programs, spreadsheets, and all Microsoft applications. • Knowledge of business management and basic accounting principles to direct the business office. • Knowledge of medical terminology, coding, and office procedures. • Knowledge of third-party and insurance company operating procedures, regulations and billing requirements, and government reimbursement programs.
Knowledge and Skills/Expected Competencies
• Ability to maintain confidential information • Ability to use independent judgment and to manage and impart confidential information. • Ability to analyze and solve problems; requires details, data and facts that must be analyzed and challenged prior to making decisions • Strong communication and interpersonal skills. Ability to clearly communicate medical information to professional practitioners and/or the public. • Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines. • Ability to provide guidance and training to professional and technical staff in area of expertise. • Good interpersonal skills, sense of urgency, being proactive and ownership for one’s work. • Dependable, with strong work ethic and extremely high degree personal integrity. • Ability to face multiple deadlines that must be met on time. • Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others. • Helpful and constructive view of working with others to achieve positive outcomes. • Ability to develop and implement new approaches to improve processes, procedures, or the general work environment. • Taking responsibility and being accountable for your own actions • Ability to review critical issues, effectively solve problems and create action plans Featured Benefits:
• Health, dental, and vision insurance. • 401K with automatic employer contribution. • PTO and Paid Holidays. • Company paid Life Insurance. • Access to voluntary short and long-term disability insurance. • Access to additional life insurance. • Access to a variety of Wellness programs.
The compensation range for this position is $60,000 - $80,000 annually. Compensation is based on the level and requirements of the role.