About this role
Department: Vertus______________ Company: Vertus Residential Management Limited______________ Reporting to: General Manager - Vertus Edit Aparthotels______________
JOB SUMMARY Make your mark at Vertus Edit
We’re looking for an experienced Sales Manager to join the team at 3 & 15 West Lane, home to 378 serviced apartments across two buildings in Canary Wharf’s Private Estate.
This is a chance to help shape the commercial story of Canary Wharf’s favourite aparthotel. You’ll build awareness, create new opportunities and develop lasting relationships across corporate travel, groups and events.
You’ll turn insight into action, represent Vertus Edit at events and trade shows, and create sales strategies that deliver against our revenue targets. If you enjoy making connections, opening doors and building something new, you’ll feel at home here.
Annual Salary: Circa £60,000
MAIN RESPONSIBILITIES
What you’ll do
• Spot the opportunities Keep close to the market. Research trends, competitors and opportunities across Travel Trade, then use what you learn to help shape our approach.
• Build relationships that last Create and nurture strong relationships with clients, partners and stakeholders. You’ll manage key accounts and develop a strategy for the Sales Team to manage and engage SMEs and continue to identify opportunities to grow production across both.
• Turn strategy into sales Develop and deliver sales strategies that respond to different guest segments, market conditions and commercial opportunities, with a clear focus on achieving revenue targets.
• Create new connections Seek out new accounts, partnerships and collaborations. Identify target organisations and key decision makers, grow our network and build awareness of Vertus Edit across the industry.
• Grow our MICE & Groups business Lead the creation, development and delivery of our MICE and Groups strategies, aligned with wider commercial and marketing plans. You’ll proactively seek opportunities that grow our presence across MICE segments.
• Know the corporate travel landscape Bring a strong understanding of corporate travel, including RFPs, agents, and, ideally, the Canary Wharf market.
• Turn insight into action Regularly share clear reports and analysis on sales performance, market trends and competitor activity with the General Manager and Revenue Manager to support commercial decisions.
• Represent Vertus Edit Bring the brand to life in every interaction, from client conversations to trade shows, events and wider industry engagements.
• Negotiate with confidence Lead agreement negotiations, working towards favourable terms while maintaining positive, long-term client relationships.
• Stay curious and adaptable Keep up with changes in the industry and adjust your approach when the market moves.
• Lead and develop your team Line manage the Sales Coordinator, providing clear direction, setting priorities and supporting their development through regular one-to-ones and coaching. You’ll oversee their day-to-day workload, ensuring sales administration, client enquiries and follow-ups are handled efficiently and support the team’s commercial objectives.
PERSON SPECIFICATION
What you’ll bring
You’ll bring experience, commercial instinct and a genuine ability to connect with people.
We’re looking for someone with:
• An honest, trustworthy approach and an exemplary track record. • A strong understanding of customer service and how it applies in the Canary Wharf environment. • Excellent communication, presentation and customer service skills. • At least 3–5 years’ business development experience in hotels and/or aparthotels. • A proven background in business development or sales, particularly within corporate travel. • A strong understanding of market trends, customer behaviour and competitors. • The ability to build and maintain relationships across corporate and association segments. • Experience creating and delivering successful sales strategies, meeting revenue targets and driving growth. • The confidence to work independently and collaboratively in a fast-paced environment. • Strong organisation, attention to detail and a positive work ethic. • Knowledge of hospitality trends and best practice. • A strategic mindset and the ability to turn market data into commercial opportunities. • Strong negotiation and client management skills. • Experience applying for and managing RFPs across corporate and MICE sectors. • Line management experience preferred.
HEALTH SAFETY AND WELFARE RESPONSIBILITIES
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
QUALITY MANAGEMENT RESPONSIBILITIES
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
COMPANY VALUES
Commit to Excellence
• Act with integrity and deliver high performance • Put our customers at the heart of what we do • Resolve issues by providing high quality solutions
Foster Collaboration
• Find opportunities to collaborate with others across the business to achieve shared goals • Encourage inclusive networks and treat others with respect and fairness • Use knowledge to work effectively with suppliers / contractors to meet shared goals
Encourage Engagement
• Confident in making decisions appropriate to the role • Learn from mistakes and listen to constructive feedback to improve performance • Prioritise safety and actively support community, wellbeing and sustainability programmes
Take Ownership
• Take pride in delivering high quality service which exceeds expectations • Committed to opportunities for self-development • Take responsibility for my own performance and look for ways to improve
Embrace Innovation
• Embrace change and innovation • Proactively suggest ways to improve our business and encourage others to share ideas • See new challenges as opportunities to deliver effective change
WHAT WE OFFER
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.