About this role
Each day at AssuranceAmerica is different, but as a Direct-to-Consumer Sales, Director you will: Direct-to-Consumer Sales Leadership
• Lead the contact center strategy with a primary focus on driving sales (e.g., auto, renters, commercial) to individual consumers. • Build and scale a sales-driven culture focused on delivering personalized, consultative, and compliant insurance solutions. • Establish sales targets, incentives, and performance dashboards to drive conversion rates, quote-to-bind ratios, and revenue growth. • Interact in-person with our Call Center associates in McAllen, TX. The position requires travel to McAllen TX 50% of the time
Operational Strategy
• Drive performance across inbound sales, outbound campaigns, digital channels, and licensed agent teams. • Align operations to evolving regulatory requirements, licensing standards, and compliance expectations within the insurance industry.
Technology & Data-Driven Innovation
• Champion the use of data, analytics, AI, and automation to improve contact center performance, customer insights, and sales outcomes. • Evaluate and implement omni-channel platforms, CRM systems, and quote/bind tools to enhance sales and service capabilities. • Drive continuous improvement and technology adoption to support self-service, personalization, and first-call resolution. People Leadership & Culture Building
• Recruit, develop, and lead diverse and empowered teams of sales professionals, licensed agents, supervisors, and operational leaders. • Cultivate a high-engagement culture that values inclusion, accountability, growth, and collaboration. • Foster leadership pipelines through succession planning, coaching, and structured career pathing.
About YOU
• 8+ years of leadership experience in contact center operations, with a strong emphasis on Direct-to-Consumer insurance sales or related financial services. • Deep understanding of the P&C insurance landscape, including licensing, compliance, underwriting, and regulatory considerations. • Proven success in scaling outbound and inbound sales operations, optimizing conversion funnels, and driving profitable growth. • Experience leading multi-site and/or remote teams in a regulated industry. • Skilled in deploying and optimizing CRM platforms, digital sales tools, customer engagement systems, and contact center technologies. • Demonstrated success in building cross-functional partnerships to improve sales execution and customer lifecycle management. • Strong financial acumen, including forecasting, budgeting, and P&L oversight. • P&C license in resident state or ability to get licensed within 90 days.
• Bachelor’s Degree or relevant insurance designation and/or certification.
Preferred
• Bilingual (English-Spanish). • Salesforce Software Experience
Physical Requirements
• Prolonged periods sitting at a desk and working on a computer.