About this role
Position: Customer Service Officer
Job Description: Principal Accountabilities ● Plan and pipeline inventory for low to medium complex customer demand—lower dollar value and/or lower part count. ● Review backlog and shortage reports to assure uninterrupted supply of inventory. Tools would include backlog matching, shortage reports and the Arrow flex reports with minimum customer interaction. ● Prepare Arrow generated forecasts for e-compass. Upload and manage the exceptions generated from the e-compass processing. ● Maintain manual bonds to assure interrupted availability of inventory.
Job Complexity ● Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience ● Completes work with a limited degree of supervision ● Likely to act as an informal resource for colleagues with less experience ● Identifies key issues and patterns from partial/conflicting data ● Takes a broad perspective to problems and spots new, less obvious solutions
Experience / Education Typically requires a 2 year degree and 3–5 years of experience or High school graduate with equivalent related experience. May require specific certifications.
Location: CN-Shenzhen, China (Upper Hills, Huang Gang Rd)
Time Type: Full time
Job Category: Business Support