About this role
Position: Junior Customer Service Representative
Job Description: About the Role We are looking for a Customer Service Representative to join our team in Gdańsk! This is an entry-level opportunity for people who enjoy working with others and want to develop their career in an international environment. In this role, you will support business customers throughout the order-to-invoice process, working closely with Sales, Logistics, and other internal teams. Most customer interactions take place via email, with occasional phone communication.
What You Will Do As a Customer Service Representative, you will be responsible for supporting customers and internal stakeholders throughout the entire order lifecycle. Your Responsibilities Will Include
• Managing the order-to-invoice process
• Communicating with customers and suppliers via email and phone
• Providing after-sales support to business customers
• Managing customer orders and maintaining order accuracy
• Monitoring and handling backlog alerts and requested backlog changes
• Supporting customer reserved inventory management
• Cooperating closely with Sales, Assets, and Logistics teams
• Driving on-time delivery performance in line with customer and company goals
• Building customer satisfaction through proactive communication and problem-solving
• Contributing to process efficiency and continuous improvement
This role follows standard business hours, Monday to Friday, with working hours of either 8:00-16:00 or 9:00-17:00. We operate in a hybrid work model, with 2-3 days per week spent in our Gdańsk office. To ensure a smooth onboarding experience and support your learning and development, the first three months are office-based.
Who You Are You are someone who enjoys working with people and building positive relationships. You are organized, customer-focused, and comfortable communicating in an international environment. This role could be a great fit if you are starting your professional career or looking to develop your experience in customer service, order management, or sales support.
Skills & Experience Required
• English at B2 level, both written and spoken
• Strong communication and coordination skills
• Customer-oriented mindset
• Accountability and attention to detail
• Ability to work effectively as part of a team
Nice to Have
• Previous experience in Customer Service, Order Management, Sales Support, or a similar customer-facing role
• Good knowledge of MS Office applications
• Good knowledge of Microsoft Excel
• Polish language skills
What We Offer
• Premium Medical Care programme, including a dental package
• MyBenefit System, including a MultiSport Card and vouchers
• Career development opportunities in a rapidly growing international environment
• Dynamic and collaborative workplace with a friendly atmosphere
Who Are We? As Arrow Global Components (AGC), part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to customers worldwide. Our business is built on long-term partnerships with leading suppliers and customers across the global technology industry.
Please submit your CV in English. #LI-JN #LI-hybrid
Location: PL-Gdansk, Poland (Aleja Grunwaldzka)
Time Type: Full time
Job Category: Sales