About this role
A Decision Support Analyst assists clients with business solution definition as well as campaign management and business intelligence tools and/or processes through all or some of the following ways: • Fully understands details of client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data. • Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness. • Provides data, analysis and recommendations to support multiple technical operations and ensure client satisfaction. • Researches, trouble shoots, administers application administration, conducts application user training, and code changes.
Location: Lomas Atlas, Mexico City, MX Please submit CV in English
DUTIES AND RESPONSIBILITIES
• Fully functional and self-directed.
• Provides formal mentorship.
• High complexity assignments- owner.
• Owner of moderately complexity assignments (1 or >).
• Provide oversight/review Low complexity assignments.
• Regularly leads self and established as specialist.
• Sees the whole picture and adjusts work accordingly.
• Point-of-contact for clients with business solution definition through campaign management and business intelligence tools and/or processes.
• Audits post-production changes to ensure service level agreement compliance.
• Executes complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution.
• Various processes associated with Acxiom Executed Campaign, Custom Client Reports and Datamart Build services such as the Data Mart build process, reporting and analytics and the campaign execution process.
• Executes complex Custom Client Report Services - utilizing necessary tools; executes standard/automated Datamart Build processes; audits, monitors and ensures SLA compliance.
• Develops, maintains and improves client relationship through increased client communications. May have campaign and/or reporting specialty and may be point of contact for some client campaigns.
• Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction, and cost effectiveness.
• Ensures compliance with established procedures, project requirements and service level agreements through audits.
• Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to ensure client requirements and service levels are achieved.
• Provides ownership to the research process of multiple technical operations / services. Provides data, analysis, and recommendations to support multiple technical operations, assuring client satisfaction.
• Provides consultation, support, communication and training to teams and clients on campaign management tools and / or processes.
• Liaisons with multi-channel partners, providing question support and new set up for transfer and encryption.
• Provides assistance to requested ad hoc projects.
• Participates in change management process for existing solutions which may include, but is not limited to, solution, tool and process changes.
• Provides issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues.
• Responsible for application administration (extraction). Identifies, recommends and documents code changes or makes appropriate code changes. Constructs and/or enhances data documentation as needed. Changes processes for clients through established change management procedures.
• Investigates and advises clients on potential processing efficiencies, redundancies and/or optimum use of data. Drives and shares best practices, adoption of standards and lessons learned with internal Acxiom teams.
• Documents and conducts performance monitoring and tuning for user applications and environments:
• Maintains subject matter expertise in designated accounts and processes
• Documents and conducts performance monitoring and tuning for user applications and environments
QUALIFICATIONS Required
• Advanced, proven knowledge of solution management.
• English speaking and writing proficiency.
Preferred
• Typically requires a minimum of 2 years of related experience with a Bachelor's degree; or 3 no experience and a Master's degree; or equivalent work experience.
• Strong understanding of relational database design and application
• Understanding of best practices, framework, and design principals in at least 2 of the following areas: SQL / PL –SQL, Perl, Shell Scripting, Campaign Management Tools, Business Intelligence Tools, ETL Tools, UNIX / LINUX
• Knowledge of Information Technology practices.
• Specific Industry knowledge.
• Demonstrated ability to own / drive communicate with clients and internal stakeholders – answering complex questions, resolving issues, conducting research for client marketing team including marketing management.
• Attention to detail, important to monitor and audit.
Primary Locations:
Mexico City
Additional Locations (if applicable):