About this role
ABOUT US
Pureprofile’s vision is to deliver more value from the world’s information. We are a global data and insights organisation providing industry-leading online research solutions to agencies, marketers, researchers and brands & businesses.
The Company, founded in 2000 and based in Surry Hills, Australia, now operates in North America, Europe and APAC and has delivered solutions for over 850 clients.
ABOUT THIS ROLE:
Responsible for working closely with the Pureprofile key account client base, the Key Account Senior Project Consultant will oversee and manage the entire campaign delivery process for a portfolio of high value clients. They will be tasked with demonstrating proactive client engagement and building a reputation for reliable and flawlessly executed projects that are always on time and to budget.
CORE ACCOUNTABILITIES
Strategy
• Assisting on tasks where required which may include:
• Team process improvements
• Salesforce improvements to assist the team to work more efficiently and consistently on a daily basis
• Assisting with auditing for accreditation purposes
• Working with others in business to enhance the offering/ services of the delivery team
• Identifying systemic issues for review and continuous improvements
• Support sales team by attending meetings with key account clients and providing advice on best operational practices
Operations
• Manage complete project operations and delivery, working directly with the end client and cross-functional teams internally to meet client and/or consumer requirements
• Receiving and clarifying the client project briefs and tasks
• Arranging kick-off calls and updating project specs into a statement of work
• Reviewing survey questionnaires for design / experience (incl. mobile optimization) and consulting for best practice
• Scripting/ programming fulfillment in Decipher when the project requires a locally based programmer
• Assisting with programming queries for all key clients prior to scripting team coming online
• Effective and proactive stakeholder management both internally and externally
• Decision management when engaging outside suppliers, costs and commissioning
• Sample / Quota Management and fulfilment
• Data and quality assurance checks actioned
• Data and report generation
• Compliance on best practices
• Assistance with onboarding/ training
Administration
• Ensuring detailed project briefs/ specs are accurately documented in Salesforce and updated
• Creating and updating daily progress reports and solutions
• Invoicing per completed project specifications and company processes
• Ensuring all project details are documented per required accreditations and policies
WORK LOCATION: Philippines
TIMINGS: Australia Business Hours
ABOUT YOU:
• 3-5 years’ experience in Project Manager/ Account Management role or equivalent
• Proven ability to a high number of complex projects to a high standard at any given time
• Experience working within the Australian Market Research industry
• Experience with survey programming in Decipher Focus Vision to an intermediate or above level
• Proven experience and excellence in panel solutions, delivery and operational accountability
WHY JOIN US
Be part of a growing, global organisation with a dynamic and admirable culture where you will have the ability to thrive, grow and be creative.
We are an equal opportunity employer and welcome all races, religions, and genders. We have zero-tolerance for workplace bullying, discrimination, and harassment.
If this sounds like you, then we would love to hear from you!