About this role
Location: Gorcott Hill, Alcester Road, Redditch, Worcestershire, B98 9EP Hours: 27.5 hours per week, Monday to Friday, either 8.30am to 2pm or 9.00am to 2.30pm Salary: £18,562.50 per annum (pro rata based on 27.5 hours), with a full-time equivalent of £27,000 based on 40 hours Annual leave: 28 days per annum (full-time equivalent), including your entitlement to public / bank holidays Pension: We operate an auto enrolment pension scheme at statutory rate, where applicable
About Us
Arden Bridge Services is an independent garage established in 2005, providing servicing, repairs and maintenance for all makes and models of vehicles.
We pride ourselves on delivering the technical expertise and professional standards you would expect from a main dealer with the friendly, personal service of an independent garage. Thanks to our reputation for quality workmanship and excellent customer care, much of our business comes from repeat customers and word of mouth recommendations.
As our business continues to grow, we are looking for an organised, friendly, and professional Receptionist / Administrator to join our team and support the day-to-day running of our busy garage.
The Role
This is a varied role combining reception, customer service, and administration duties. You will be the first point of contact for customers, helping to ensure the smooth operation of the office and supporting the wider team with administrative tasks.
While experience within a garage or automotive environment would be advantageous, it is not essential, as full training will be provided to the right candidate.
Key Responsibilities
Reception & Customer Service Greet customers and provide a professional and welcoming first impressionAnswer incoming calls, take messages, and direct enquiries appropriatelyManage and respond to customer emails promptly and professionallyTake messages and ensure enquiries are passed to the relevant team memberAssist customers with appointments, bookings, and general enquiriesAssist with customer vehicle collections and drop-offs where required Administration Duties Create and maintain accurate records and documentation for workshop bookingsProduce customer quotations, estimates and any other customer paperworkGenerate invoices and process customer paymentsMaintain and update the appointment diary, ensuring appointments are scheduled efficientlyOrder vehicle parts and source the most cost-effective suppliers while maintaining quality and availabilityMonitor and set up WhatsApp groups to assist with communication and workflow management General Office & Operational Support Carry out day-to-day administrative duties to support the smooth running of the businessMaintain the reception and customer waiting area, ensuring it remains clean, professional, and fully stockedAssist with holiday records and other routine office administrationSupport the workshop team with administrative and operational tasks as required Person Specification
Essential Excellent customer service and communication skillsStrong organisational skills with the ability to prioritise workload effectivelyGood IT skills and experience using office systemsAbility to work independently and as part of a teamAbility to prioritise workload and manage multiple tasksA positive, professional, and reliable approach to workFull UK driving licence Desirable Experience in a receptionist, administrator, customer service, or office support roleExperience working within a garage, automotive, or motor trade environmentFamiliarity with booking systems, invoicing, or office administration processes What We Offer Full training and ongoing supportFriendly and supportive working environmentDiscounted car services for close familyVaried and interesting role with responsibility, autonomy, and opportunities to develop new skillsThe chance to become a valued and integral member of a growing local business How to Apply
If you are an organised and customer-focused individual looking for a varied administration and reception role, we would love to hear from you. Previous garage experience is welcome but not essential, as training will be provided.
Please send your CV and a brief covering letter explaining why you would be a good fit for the role.
Please note: A full UK driving licence is essential for this position. We reserve the right to withdraw the role as soon as we find our person.