About this role
Primary Purpose: To support the Region 16 Education Service Center (ESC) by providing accurate and efficient administrative assistance to ensure quality results in a professional and timely manner. Qualifications: Education/Certification
• High School diploma or GED required
Skills
• Required proficiency in Microsoft Office Suite, spelling, punctuation, and grammar
• Skilled in general office procedures, including answering telephones, filing, data entry, and maintaining an organized workspace
• Must be service-oriented, a team player, self-motivated, and responsible to complete all assignments
• Exhibits tact and relates well to people
• Ability to handle multiple tasks under pressure with ease
• Projects a positive, professional, organizational image through in-person and phone interaction with customers
Working Conditions:
• Tools/Equipment Used: Standard office equipment including personal computer and peripherals
• Posture: Must be physically able to tolerate prolonged sitting, frequent standing; occasional bending/stooping, pushing/pulling, twisting, and standing
• Motion: Must be physically able to tolerate frequent standing and walking, repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching, occasional driving
• Lifting: Must be physically able to tolerate regular light lifting and carrying (less than 15 pounds); may require occasional heavy lifting and carrying (45 pounds or more)
• Environment: Must be physically able to work inside; tolerate occasional travel between work sites; regular exposure to noise
• Mental Demands: Must be able to work with frequent interruptions; maintain emotional control under stress; work prolonged or irregular hours on occasion
• Regular Attendance is an essential function
Major Responsibilities and Duties:
• Welcomes customers to Region 16 ESC Conference Center
• Provides escWorks support and troubleshooting for the ESC staff, including:
• daily workshop registration troubleshooting
• data management
• network user management
• preparation of sign-in sheets and electronic check-in
• custom registrations
• quality control
• room set-up coordination
• Assists internal and external EscWorks customers by using the Region 16 Work Order System
• Assists the Coordinator of Employee Experience and the Systems Support Specialist with various network-related clerical duties
• Greet attendees warmly and provide first-point-of-contact customer service
• Resolve registration issues promptly and accurately
• Answer general inquiries about schedules, session locations, parking, and amenities
• Provide directions and assist with accessibility or special needs requests
• Serve as a liaison between attendees and event staff when escalations arise
• Answer phone calls, respond to emails, and manage front desk correspondence in a timely manner
• Coordinate with event organizers, speakers, and vendors to relay important updates as needed
• Monitor the flow of attendees to avoid bottlenecks and report issues to event staff quickly
• Proactively monitor the flow of attendees to assess unique circumstances and immediately report any issues to event staff
• Keep the registration area neat, stocked with supplies, and welcoming
• Provide a calm, professional presence during peak traffic times
• Assists other administrative assistants in the department as needed
• Reports for work ready to perform responsibilities
• Performs duties that directly and/or indirectly impact student performance in Region 16
• Maintains a professional level of confidentiality regarding all ESC matters
• Supports the mission, goals, and objectives of the ESC strategic plan
• Upholds and adheres to the safety rules and policies of the ESC safety program
• Performs professional responsibilities as required by ESC policies, processes, and procedures
• Manages time, calendar, and job responsibilities to meet deadlines
• Meets proficiency levels of required technology skills as outlined by the supervisor
• Incorporates appropriate technology in daily work and exhibits continual growth in technologies, as outlined by the supervisor
• Performs other duties as assigned