About this role
Oxfam Ireland has a network of charity shops across ROI and NI where we sell second-hand items and accept donations. The generated funds go to support the programs and work of Oxfam, the Oxfam Castlebar shop is open six days per week. It has a manager and Senior Retail Assistant. We are looking for a participant who is eager to learn and develop skills in key areas of the retail sector under the supervision of the experienced staff in store. The Participant will be mentored and trained in the following areas: - Delivering and ensuring a high level of customer service across the whole team. - Maintaining store’s visual presentation and shop standards - Resolve any customer/donor issues in a calm and efficient manner - Pricing, processing, replenishing, and rotating of stock. - Preparing promotional materials and displays - General housekeeping - Receiving donations - Till duties and cash handling - Promote shop initiatives - Create content for Social Media - Create Window Displays - Creative Merchandising. This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP. Formal Training: • Volunteer Health and Safety Induction Training • Fire Safety • Safety in Shops • Accidents/ Incidents/ Near Misses • Manual Handling & Ergonomics and H&S in-store training Informal Training • Volunteer code of practice • Housekeeping, sorting, pricing • Customer care • Safety in the shop • Till training • Photographing product for social media, creating posts for social media using Canva app. Ongoing training will be available in other areas through our Learning Management System (iHasco), as well as on the job training from the SHop Manager in areas including Health and Safety, HR Compliance and First Aid.