About this role
Job SummaryCorrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.
QualificationsTo be considered for the position, you must meet the following qualification requirements: Basic Requirements: Applicants may qualify by meeting or exceeding the minimum proficiency level established for each of the required competencies listed below, GS-13 and GS-14: The required competencies for the GS-13 and GS-14 grade level(s) are Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, and Technical Competence. Competency Definitions: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. AND Specialized Experience: You must have one year of specialized experience at the next lower grade level(or equivalent). Specialized experience is experience that has equipped the applicant with the knowledge, skills, and abilities/competencies to perform successfully the duties of the position and is related to the work of the position to be filled but may now be obtained through other means. Such demonstratable knowledge, skills, and abilities/competences may be typically gained in the IT field or through the performance of work where the primary concern is IT. Some examples of qualifying experience: GS-13: Experience in providing advanced hardware and software analysis, evaluation and recommendations to users of personal computers and associated equipment to include system planning at various locations. Experience in planning, organizing, and implementing highly complex and state-of-the-art local area networks {LAN) and wide area networks {WAN}. Experience in utilizing established programs, systems or training to guide subordinate performance and career development. Experience analyzing the need, cost, and feasibility of information technology projects and installed system software or hardware for personal computers on a local area network or a centralized database system. GS-14: Experience in designing and/or implementing complex security and system software or hardware for personal computers on a wide area network or a large-scale mainframe system. Experience developing plans, programs or training to enhance employee performance or career development. Experience designing, installing, configuring and maintaining a complex arrangement of network computer resources. Experience serving as a computer contact and resource person for others internal and external to the organization on critical/technical issues. Performs bench-mark tests of proposed new equipment. Advises upper management of newly developed cost-effective alternatives to present telecommunications and networking equipment. OR GS-13 and GS-14: Applicants may also be considered to have satisfied the minimum qualification requirements for a position if they can present evidence that clearly justifies a high evaluation of their competence, such as one or more of the following: Appropriate licensure, registration(s), certification(s); or A substantial record of experience, achievement, and publications that demonstrates eminence in the appropriate profession/technical field. Applicants can qualify fully on the basis of licensure, certification, registration, or special training as an alternative to experience. Applicants must provide copies of all such documentation when submitting an application. If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities. **Your eligibility for consideration will be based on your responses to the questions in the application.**
Major DutiesServes as a technical expert in personal computer hardware, local area networks (LANs), commercial personal computer software, custom personal computer programming, telecommunications and must possess a mastery of these specialty areas. Performs major diagnostics and troubleshooting on personal computers and all related equipment. Responsible for regional information technology (IT) related duties, such as oversight, guidance, and staff training related to information systems and security; and coordination of institution staff assist visits and ensuring operational reviews are conducted in a timely fashion. Responsible for the implementation, maintenance, administration, support and training for the Bureau of Prisons' (BOP) video tele-conferencing system (VTC). Serves as an expert resource for the IT branches in developing and directing information resource management techniques for use by shared processing environments.RequirementsCareer Transition Programs (CTAP): This program applies to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must: Meet CTAP eligibility criteria; Be rated well-qualified for the position, scoring at least half of the total possible points for the vacancy KSAs or competencies; and Submit the appropriate documentation to support your CTAP eligibility: A copy of the agency notice (i.e., separation notice or agency RIF letter), Most recent performance appraisal, and Most recent SF-50 showing current/former position, grade, promotion potential, and duty location. See USAJOBS' Career Transition Programs for more information. EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. More information can be found here: U.S Department of Justice - Equal Employment Opportunity Policy Key Requirements: U.S. Citizenship is Required. See Special Conditions of Employment Section.