About this role
Job SummaryClick on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to perform duties under the Defense Civilan Pay System (DCPS) as a Customer Service Representative (CSR).
QualificationsIn order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-06, or equivalent in other pay systems. Examples of specialized experience includes knowledge of extensive and diverse financial regulations, operations, and procedures relating to civilian pay and/or time and leave matters to resolve nonstandard transactions, complaints, or discrepancies: provide advice; or perform other work that requires authoritative procedural knowledge. This knowledge is used to serve as the customer service liaison with the Defense Finance Accounting System (DF AS) on payroll situation involving a broad range of payroll transactions, FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-06 level is required to meet the time-in-grade requirements for the GS-07 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of a body of complicated civilian pay and leave rules, regulations, laws, allowances, and procedures; and the data system(s) used to support civilian pay actions. 2. Skill in performing arithmetic computations common to a payroll function. 3. Ability to compile, research, reconcile, and record financial data, analyze payroll records and reports, and take corective action. 4. Ability to provide prompt and courteous customer service. 5. Ability to communicate orally and in w1iting. 6. Ability to operate a calulator. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Major Duties- As the Chief of Civilian Pay, receives and examines complex payroll authorization documents (e.g., leave authorization forms, saving bond and allotments, employee organization deductions, etc.), makes computations, an prepares proper forms for the pay of the full variety of civilian position (e.g., doctors and nurses under Title 38, firefighters, teachers, etc.). - Audits pay and leave accounts to identify and correct delinquent and/or erroneous personnel actions or timekeeping errors. - Provides customer service in person or by telephonc1 and completes correspondence - Performs miscellaneous duties in support of the payroll function.