About this role
Job SummaryThis position is located in the Quality & Performance directorates of Revenue Operations in the organization of the Office of Finance with the incumbent serving as the Assistant Policy Analyst. The Consolidated Patient Account Center (CPAC) consists of seven regionally consolidated business entities established to enhance revenue operations throughout the VHA network by standardization, consolidation of functions and the integration of VHA and industry best practices.
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/14/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-11 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1) Facilitates conference calls and participates in Curriculum work groups. 2) Assists in the development, recommendation, and implementation of complex policies and procedures that support service delivery by analyzing legislation, developing new processes or change to existing processes to meet legislative requirements. 3) Collects and analyzes data and prepares reports for Revenue Operations. 4) Provides customers (Veterans and their representatives, VA staff, and visitors) with consistent information according to established policies and procedures. 5) Applies learning theories as they relate to the systematic design, development, and validation of instructional material and selects suitable performance measures to document effectiveness. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a PhD. or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related? Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR, Combination: Applicants may also combine education and experience to qualify at this level. Do you possess combinations of successfully completed graduate education and specialized experience directly related to the work of the Program Analyst position, which may be used to meet the experience requirements for GS-11 position? . GS-12 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1) Facilitates conference calls and participates in Curriculum work groups. 2) Assists in the development, recommendation, and implementation of complex policies and procedures that support service delivery by analyzing legislation, developing new processes or change to existing processes to meet legislative requirements. 3) Collects and analyzes data and prepares reports for Revenue Operations. 4) Provides customers (Veterans and their representatives, VA staff, and visitors) with consistent information according to established policies and procedures. 5) Applies learning theories as they relate to the systematic design, development, and validation of instructional material and selects suitable performance measures to document effectiveness. 6) Reviews audit findings, analysis and interprets business information products, and revenue workflow as part of a program to merge revenue related changes. 7) Coordinates with organizations throughout the Office of Community Care, VAMCs, CPAC, VISNs and VACO on behalf of policy analysts concerning projects or initiatives being developed in order to determine their effect on CPAC resources and/or operations. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Major DutiesIntegrates financial and operational business services with the medical facilities' primary functions such as revenue accounting, patient accounts management, cash management, through VISN-level and VAMC-level interaction in the course of policy development and implementation on nationwide scale. Provides support for all policy analysts in assigned directorate requiring a broad-based knowledge of the revenue cycle and the components therein. Assists in the development and implementation of complex policies and procedures that guide or support service delivery by analyzing legislation, developing new processes, or changes to existing processes to meet the legislative requirements, while contributing to the building of consensus amongst the seven regional CPACs. Improves performance of financial and operational departments within Revenue Operations and CPAC facilities, while ensuring orientation and continuing education of departmental staff through director and manager-level observation, training and guidance. Assists in the leadership of one or more consolidated, departmental workgroup(s) that make up the cornerstone of the Revenue Operations governance structure. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday through Friday from 8:00am to 4:30pm. Compressed/Flexible: May be available pending supervisor discretion Telework: This position may be authorized for Ad-Hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD16820A and PD18860A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not AuthorizedRequirementsYou must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.