About this role
VDL TBP Electronics & VDL Rena ElectronicaVDL TBP Electronics & VDL Rena Electronica Customer Service Manager Are you an experienced Customer Service professional who thrives on creating structure, improving processes, and guiding employees? Do you enjoy being at the heart of operations while simultaneously developing a team? Then this position at VDL TBP Electronics is for you. The function As Customer Service Manager, you are responsible for the daily management of the Customer Service team in Dirksland, consisting of four employees. In this role, you combine hands-on operational work with leadership. You will spend the majority of your time actively involved in daily activities related to customer inquiries, order processing, and coordination with internal departments. Additionally, you focus on coaching employees, improving processes, and further professionalizing the department. The department is in a development phase where more structure and uniform working methods are being introduced. New procedures are being implemented, and there are opportunities to further optimize processes. You play a key role in this by creating an overview, setting priorities, and involving employees in changes. Your responsibilities include, among other things: - Coordinating and prioritizing daily tasks; - Maintaining contact with customers, account managers, and internal departments; - Brainstorming with Account Managers about customer developments and commercial opportunities; - Monitoring the quality and completeness of customer and order information; - Ensuring optimal staffing and continuity within the team; - Coaching and guiding employees in their development; - Identifying and implementing process improvements; - Identifying development needs and contributing to the further growth of employees. Your strength You are a coaching and people-oriented leader who knows how to motivate employees and bring structure to a dynamic environme...