About this role
KLM Customer Service Agent - Swedish/Norwegian What doyouthink of when you think of 'customer service'? Hanging on the phone for minutes waiting for help, while being forced to listen to music? Then you've never spoken to our customer service heroes! They can't wait to help passengers with questions about their trip with KLM. Are you also full of energy, wanderlust and customer friendliness? Become a travel troubleshooter at Cygnific! Ready for take-off? As a customer service hero, you are the ears and voice of KLM. You assist passengers on the phone with their questions about bookings, flights, luggage, upgrades, our Flying Blue loyalty program or special requests ("How many bowling balls can I check in?" -> True story!)). Finding a quick and suitable solution for every problem is your game. And if possible, you take that extra step to exceed passengers' expectations. Your onboarding To prepare yourself for your new job, you start with a paid training of 8 weeks at the office . Here you will learn everything about our reservation and CRM (customer relationship management) systems. During this training period you must be available full-time (40 hours per week). After your training you can always contact your colleagues for questions or help; our troubleshooters are also ready to help you! Even after onboarding, we continue to work on your development. In the beginning you will be trained as an agent for one of our departments. You will then broaden your knowledge and be deployed for different products through cross-training. Our offer: - A salary of € 2,646.75 gross per month based on: 40 hours per week. - A seven-month contract with the prospect of a long-term collaboration. - 25 vacation days based on a full-time employment contract. - Irregularity and allowances. - A language allowance of 1.50EUR per hour worked. - Hybrid working: the ability to work from home at least two days a week. - A travel allowance of €0.19 p...